At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Craft and convey clear, impactful and engaging messages that tell a holistic story.
- Apply systems thinking to identify underlying problems and/or opportunities.
- Validate outcomes with clients, share alternative perspectives, and act on client feedback.
- Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
- Deepen and evolve your expertise with a focus on staying relevant.
- Initiate open and honest coaching conversations at all levels.
- Make difficult decisions and take action to resolve issues hindering team effectiveness.
- Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
Enterprise Architect Delivery Leader Senior ManagerJob Title: Enterprise Architect – Delivery Leader (India)Line of Service: Managed ServicesGrade: Senior ManagerLocation: India (Bangalore, Hyderabad, Kolkata, or remote within India)Experience: 12–18 yearsEmployment Type: Full-timeJob Summary: PwC’s Managed Services team is seeking a seasoned and visionary Enterprise Architect – Delivery Leader to lead end-to-end solution design, technology integration, and architectural governance across large-scale managed services engagements.
Key Responsibilities
Architectural Strategy & Solution Design:
- Define and maintain the target enterprise architecture across infrastructure, applications, data, security, and integration layers.
- Translate client business objectives into technology solutions.
- Lead architectural reviews and technical assessments.
Delivery Leadership & Governance
- Oversee architecture delivery and ensure solution integrity.
- Guide service delivery leaders and tower leads in aligning operations with architectural principles.
Client & Stakeholder Management
- Act as a trusted advisor to client technology leadership.
- Support pre-sales and renewal activities.
- Build relationships with enterprise architects and stakeholders.
Innovation & Continuous Improvement
- Drive technology modernization initiatives.
- Evaluate and implement emerging technologies.
- Foster a culture of technical excellence.
Team Leadership & Capability Building
- Mentor solution architects and delivery managers.
- Contribute to PwC’s architecture frameworks and assets.
Required Qualifications
Education: Bachelor's or Master's degree in Computer Science, Engineering, or related field.Certifications: TOGAF, AWS, Azure, GCP, ITIL, SAFe, PMP preferred.Experience Profile: 12–18 years in IT architecture and delivery leadership. Experience in managed services engagements. Hands-on and strategic experience in Cloud, DevSecOps, and cybersecurity.Key Competencies: Strategic thinking and problem-solving. Excellent communication and stakeholder management. Leadership presence and consultative mindset.What PwC Offers: Leadership opportunity at the intersection of technology and business. Global exposure and access to innovation assets. Culture of excellence, diversity, and learning.
