Motherhub Training Manager

Role & responsibilities

We are looking for a passionate and execution-driven Training Manager to lead end-to-end training operations in Mother Hubs. This role is critical in embedding strong process capabilities, building a continuous learning culture, and directly influencing key operational metrics.

Key Responsibilities:

• Design and manage the Mother Hub training calendar based on operational requirements and priorities.
• Ensure all new pickers complete simulation-based training and on-the-job training within 3 days, supported by Learning Zones and visual learning aids.
• Conduct monthly training needs identification in collaboration with MH leadership and take action on key skill or knowledge gaps.
• Execute refresher programs, new process trainings, product launch sessions, and other targeted learning initiatives.
• Conduct quarterly knowledge assessments across roles and reinforce critical processes where needed.
• Evaluate the impact of training through post-training performance data and implement corrective actions as required.
• Lead weekly training reviews with Mother Hub leadership and ensure timely closure of feedback and action items.
• Guide and review the performance of Process Trainers and Associate Trainers, and work closely with MH Operations teams to reduce damages, improve quality, and control shrinkage.

Preferred Candidate Profile:

• 35 years of experience in training delivery, warehouse operations, or process excellence in supply chain or logistics environments.
• Strong understanding of MH processes such as inward, outward, inventory control, and liquidation.
• Experience in designing and executing on-floor training, simulation-based modules, and knowledge assessments.
• Ability to work closely with operations teams and influence outcomes through capability building.
• Proficiency in tracking training effectiveness using operational data.
• Strong communication, facilitation, and team management skills.