70 Mortgage Servicing Jobs - Page 2

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 3 Yrs or above in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 3-6 years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

Having the ability to review and asses key documents and mortgage information, such as: Income evidence; payslips, P60’s, SA302’s, financial accounts and business plans etc Credit reference reports, EPC reports, Companies House searches

Position SPE/SME Location – Mumbai / Hyderabad Process – Escrow Description – Looking for candidates with good experience in US mortgage worked in escrow/default servicing process Shifts – US shifts / WFO Notice period – Immediate/ 1 month only

Job Description of Subject Matter Expert (SME) Job Title : SME Reporting to : Team Manager/Team leader, Operations Objectives The SMEs objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Operations: SME needs to be an expert in US Mortgage loan servicing especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents. • 4+ years experience working with US Mortgage in a servicing/collections environment. 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required. The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team. Maintaining and documenting all process and investor updates received from the business area. Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors. Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members. Conduct the regular knowledge checks with the teams. Actively involved in suggesting and driving process improvements. Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement. Monitor and coach underperformers to improve their quality and efficiency. Be a part of the regular production and produce agreed numbers. Address and ensure resolution on all process related queries of the team members. Qualification: Diploma / Graduate any discipline. 4 - 5 years of experience in BPO, US Mortgage loan servicing . Skill Sets Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle. Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation. The ability to multitask and follow mortgage-servicing guidelines accurately is imperative. Need to be well-versed with US Regulatory and investor guidelines. Good interpersonal skills Good written and verbal Communication skills Analytical and good judging skills Ability to grasp and learn quickly. Ability to coach Self-motivated MS Office Knowledge Ability to plan. Should be able to prioritize the daily work. Flexibility to work in different shifts. US -Mortgage Certification will be a value add. Should be willing to work from office and in night shifts If interested, please share your resume to priyadarshini.narayanan@cognizant.com

Hiring For Sutherland! Role & responsibilities: : Currently we are hiring for US Mortgage Process Role & responsibilities: An International Non-Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits: You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply. * 06 Months of Mortgage Exp can be Consider * EXPERIENCED CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible " Sutherland never requests payment or favors in exchange for job opportunities. Contact Number: 7416270242 (Hajera HR)

10+ years of experience in a Manager role, in BPM, IT & ITES industry. - Operations/People/Stakeholder Management - "Mortgage/BFSI US International Experience in BPO/BPM Mandatory" Watsapp (Anuj - 8249759636) for further details.

Respond to customer inquiries via live chat platforms professionally Process digital service requests related to mortgage a/c, servicing, documentation Coordinate with internal departments for a/c updates issue resolution Adhere policies Required Candidate profile Assist peers and improve knowledge sharing. Maintain accurate documentation of customer interactions and actions taken. Exp in Mortgage Chat Support, Loan Servicing, or Banking BPO processes. Perks and benefits Perks and Benefits

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 3 Yrs or above in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 3+ years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

•Ensure the SLA's & KPI Targets •Review client escalations, Team Queries, and support team as Subject Matter Exp. •Deliver on CSAT targets External/ Internal •Comply all ISO & ISMS protocols •Monitoring results & KPI data •Identify portfolio risks Required Candidate profile •Graduate •As TL 02 years exp. on Paper-US Mortgage Origination, Pre Underwriting, Conditions review •Excellent Communication, analytic & interpersonal skills •Core Statistics, Trend & Ratio Analysis.

Provides final approval Underwriting of mortgage loans. Manage loans using all Encompass functions. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms.4C’s of Underwriting Required Candidate profile 2-6 yrs exp. in US Mortgage Loan Processing • Minimum 2 years of experience in conventional/govt end-to-end underwriting • Well-versed with all 4C’s of Underwriting (Asset, Income, Credit & Collateral

Preparing financial statement,reconciling accounts,calculating(NAV),ensuring compliance with financial regulations processing invoice related to mortgage-specific expenses,ensuring timely & accurate payments Exp in fund accounting & Accounts Payable

Job Title: Team Leader US Mortgage Operations Location: Bangalore Department: Mortgage Operations Reports To: Operations Manager / AVP Mortgage Services Employment Type: Full-Time Job Summary: We are seeking an experienced and detail-oriented Team Leader to oversee daily operations in the US Mortgage process . The ideal candidate will manage a team responsible for mortgage processing functions (processing, underwriting, closing, or post-closing), ensure compliance with investor and regulatory guidelines, and drive operational efficiency. Prior leadership experience in the US mortgage industry is essential. Key Responsibilities: Lead, manage, and motivate a team of mortgage professionals to meet daily/weekly production and quality targets. Oversee end-to-end mortgage operations including processing, underwriting, closing, or post-closing depending on function. Monitor work queues and allocate tasks to team members to ensure Service Level Agreements (SLAs) are met. Ensure compliance with all federal and investor guidelines including Fannie Mae, Freddie Mac, FHA, and VA. Provide regular performance feedback, coaching, and mentoring to team members. Handle escalations and complex loan scenarios by liaising with clients, underwriters, or other stakeholders. Prepare and deliver performance and metric reports to senior management. Assist with training and onboarding of new hires. Collaborate with Quality Control and Compliance teams to implement corrective actions. Drive process improvements and contribute to automation or digital initiatives. Requirements: Bachelor’s degree or equivalent experience. 5+ years of experience in US mortgage operations, with at least 2 years in a supervisory or team leader role. Strong knowledge of mortgage origination lifecycle (Processing, Underwriting, Closing, Post-Closing). Familiarity with LOS platforms . Strong understanding of investor and agency guidelines. Excellent leadership, communication, and interpersonal skills. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Aditya @ 9686682465

Role & responsibilities Manage and direct daily activities of the Operations team- processing, ensure timelines, department goals and customer expectations are met Set performance goals for team to meet/exceed. Track and measure performance goals for the Operations team. Lead the governance calls with clients and internal stake holders to review process performance Ensure adherence of the company policies Lead the team to achieve the SLA targets for all processes Preferred candidate profile Basic Degree completion (15 years of education) Good written and oral communications skills in English 10 Yrs US Mortgage Experience and 5 years in Default Servicing/Loss Mitigation processing and Intake/Settlement

Experience - Banking Process is mandatory and Please share your profile at surbhi.malhortra@nlbtech.com Graduate in Finance, Accounting, Business Administration, or related field. Previous experience (5+ years) in a back-office role within the financial services industry, with at least 2 years in a supervisory or leadership capacity. Oversee the end-to-end process of Business Banking, from receiving requests to resolution, ensuring accuracy and adherence to timelines. Identify opportunities to streamline the processes and enhance efficiency. Collaborate with cross-functional teams to implement process improvements and system enhancements. Generate performance reports and key performance indicators. Stay updated on regulations, guidelines, and best practices related to Business Banking, always ensuring compliance. Develop and maintain comprehensive documentation of processes, policies, and procedures. Conduct regular training sessions for staff to ensure a thorough understanding of procedures. Drive continuous improvement initiatives to streamline processes and enhance overall efficiency. Please Share your profile at surbhi.malhotra@nlbtech.com

SUMMARY Job Title: Team Lead US Mortgage Escrow / Loss Mitigation Location: Navi Mumbai (Airoli) Work Mode: Work from Office Salary: Up to 12.5 LPA Shift: US Shift (Flexibility Required) Experience Required: Minimum 6+ years in US Mortgage servicing (2+ years in team handling) Job Summary: We are hiring a dynamic Team Leader with strong expertise in US Mortgage Escrow or Loss Mitigation to lead and manage a high-performing team in a leading MNC. The role involves supervising daily operations, ensuring quality and productivity standards, and acting as the key point of contact for team performance and issue resolution. Key Responsibilities: Lead, mentor, and manage a team of escrow/loss mitigation processors Monitor and drive productivity, quality, and SLA compliance Identify underperformance, implement corrective actions Conduct regular team training and performance reviews Liaise with internal managers and external business areas (BAs) Resolve day-to-day operational, technical, and staffing issues Ensure timely and accurate reporting to management Promote employee retention and address attrition risks proactively Requirements US Mortgage Escrow operations: Escrow analysis, setup, cancellations, tax and insurance tracking Knowledge of CoreLogic, LERETA, Proctor, Assurant HUD-1, initial escrow statements, and pre-boarding loans Flood zone knowledge, loss drafts, hazard claims filing US Mortgage Loss Mitigation process (preferred) Exposure to Mortgage Insurance and Hazard Insurance Mobile homes knowledge (nice to have) Eligibility Criteria: Graduate in any discipline 6+ years of experience in US Mortgage/Default Servicing Minimum 2 years in a team leadership role Benefits Internal Job Promotion (IJP) opportunities Medical Insurance Cab facility One Way

SUMMARY Job Opening: US Mortgage Escrow SME Navi Mumbai (Airoli) Work Mode: Work from Office Shift: US Shift (6:30 PM IST 4:30 AM IST) Salary: Up to 7 LPA Location: Navi Mumbai, Airoli Experience Required: Minimum 6 Years (72+ months) in US Mortgage Escrow domain Key Responsibilities: Meet or exceed productivity and quality benchmarks as per team guidelines Conduct audits on processed items, provide constructive feedback Maintain dashboards, SOPs, and MIS reports Support processing associates with domain expertise Requirements 6+ years of experience in US Mortgage Escrow processes Strong understanding of: Escrow analysis, set-up, and cancellations Initial escrow statements, HUD comprehension, tax amount reporting Pre - boarding loans, hazard insurance, MI cancellations Escrow tools like CoreLogic, LERETA, Proctor, Assurant Good to have: knowledge of mobile homes Proficiency in MS Office and typing (30+ WPM) Excellent communication, analytical, and team collaboration skills Willingness to work in night shifts and from office location Educational Qualification: Graduate/Diploma (4 years) in any discipline Preferred: Bachelor’s in Accounting , Finance , or relevant field Benefits Internal Job Promotion (IJP) opportunities Medical insurance coverage One-way cab facility

Role & responsibilities Engage with customers via Voice or Chat or Email to address inquiries, concerns, and requests related to mortgage products, services, and account information. • Provide accurate and detailed information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions. • Guide customers through our online platforms and self-service tools, assisting with account setup, payments, document submission, and other digital activities. • Assist Customer Service Associate I - voice in their day-to-day task. • Collaborate with internal teams (loan officers, underwriters, account managers) to resolve complex customer issues via voice; escalate cases as necessary. • Ensure all voice interactions are handled professionally, efficiently, and in compliance with company policies and industry regulations. • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system. • Participate in ongoing training sessions to enhance product knowledge, communication skills, and customer service techniques. Preferred candidate profile ONLY 2024 Graduates (NOTE: NO Post Graduates/B.Tech/BE/Diploma). 1-3 years of prior experience in Origination document collection for Voice process Ready to work in Night Shift within 21 kms to office premises.

Hi, We are hiring for the Leading ITES Company for Mortgage Servicing Profile. Overview The role involves end-to-end management of mortgage loans post-origination, including active servicing, handling default loans, and supporting loss mitigation, foreclosure, and REO processes. It includes delivering strong customer service, resolving inquiries, and maintaining accurate loan records. The position requires coordination with internal teams and external parties (like solicitors and settlement agents) to process payoffs, disburse payments, update loan data, and manage insurance and escrow accounts. Additionally, it includes post-discharge processes like releasing security titles and applying discounts or changes per customer or product team requests, all while ensuring compliance with bank policies and regulatory standards. Key Skills: a) Minimum 4 years of experience in Mortgage Servicing b) Strong understanding of mortgage products, loan processes and financial regulations in Australia c) Experience of Preparing correspondence including payoff letters d) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a)To Apply for above Job Role ( Pune) Type : Job Code # 510 Job Description: Knowledge/Experience: Areas of Expertise: Active Servicing, Default loans handling, Loss Mitigation, Bankruptcy, Loss Analysis, Foreclosure, REO, Flood Insurance, Hazard Insurance, Consumer reporting & Escrow Administration Providing Customer Service through daily interactions to create a relationship of mutual trust and confidence with customers. Understanding the customers circumstances and matching appropriate solutions through sound knowledge of practices, policies and procedures. Addressing and resolving customer concerns, inquiries, issues, or complaints. Preparing correspondence including payoff letters in a manner that reflects Bank policies and guidelines while protecting integrity of the customer Coordinate with solicitors, settlement agents and brokers for loan payoff, Coordinate with Indexing teams, credit teams etc. whenever required, follow up to meet the TAT requirements Data entry into systems such as loading direct debit instructions, offsets, or nomination, changing customer information, updating existing loan information, or initiating refunding transactions. Responsible for reviewing and completing payments to builders and customers for the construction of a house and includes the amending and distribution of schedules, ordering inspections, completing valuations, actioning email related to the payments. Verify is the process of releasing the security titles post discharging the loans. Responsible for applying additional discount on variable loans as per the instructions received from Products teams. Updating correct information relating to customer, security, etc. in Security application. Investigating queries on loan accounts maintained in the existing systems and applying loan features as requested by the customer. Competencies/Skills: Experience in mortgage servicing, banking or financial services is preferred Strong understanding of mortgage products, loan processes and financial regulations in Australia Good Analytical skills, excellent judgment, logic and reasoning Being Flexible for working in Multiple Shifts Computer literate and strong familiarity with credit financial analysis techniques Excellent verbal and written communication and interpersonal skills Ability to work independently in a Team environment

Roles and Responsibilities : To perform a variety of pre-settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests and other tasks in relation to the resolution of customer requests. Job Requirements : Minimum 2 to 3 years of experience in mortgage process (Australian mortgage process knowledge is an added advantage). Strong problem-solving, critical thinking abilities, communication & email etiquette skills, attention to detail, and Adaptability. Proficient in making calls and workshop with Sales group/banking managers and other key stakeholders.

Roles and Responsibilities : Provide exceptional customer support to clients through various communication channels (email, chat, phone). Handle customer inquiries related to US mortgages, including loan applications, payments, and account management. Process international non-voice transactions for customers in the UK market. Resolve issues efficiently and effectively while maintaining high levels of accuracy and attention to detail. Job Requirements : 0-3 years of experience in BPO or call center environment with a focus on customer support or sales. Strong understanding of international non-voice processes and procedures for handling cross-border transactions. Proficiency in processing complex financial products such as mortgages using specialized software systems.

Hiring For Sutherland! Role & responsibilities: : Currently we are hiring for US Mortgage Process Role & responsibilities An International Non-Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits You'll develop your emotional intelligence. you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile: *Must be fluent in English *Excellent Communication can Apply. * 06 Months of Mortgage Exp can be Consider * EXPERIENCED CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Contact Number: 7416270242 (Hajera HR)

Exp. in US Mortgage Underwriting (Required) 4 Years+ (SME/Lead) - Upto 10 LPA 7 Years+ (AM) 14 LPA 10 Years+ (MGR) 18 LPA (Min. Team size handled - 50 FTE's+) Graduate ONLY 5 Days/Rotational Shifts/Cabs Please Call - 9999869475

Process Executive-US Mortgage -MNC Job Location : Navi Mumbai Exp: 1Year ( FRESHERS CAN ALSO APPLY ) Shifts : Night Shifts Working Days : 6 days Role & responsibilities Key Result Areas (KRAs) Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Essential Functions: Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example LMA, RMA, Bank Statement, Pay Stub, Mod Agreement, TPP, Profit & Loss etc.) Ensure data accuracy. Ability to review and gauge any red flags in the document and information provided in client system. Perform other related duties as required and assigned. Preferred candidate profile Graduate in any discipline 0-1 year of Experience in BPO, Transaction/ Data Processing background. Good analytical skills, research knowledge and decision making. Knowledge of MS-office (Excel) Good written and spoken communication skills. Ability to work in shifts (preferably night) Willing to work 6 days a week. Interested Candidates Can Call on -6364920550 Interested Candidates Can Send their cvs on -garima.sharma@adecco.com

Urgent Hiring For Process Executive-US Mortgage for an International IT consulting and outsourcing company. Job Location : Navi Mumbai Exp: Fresher Shifts : Night Shifts Working Days : 6 days Role & responsibilities Key Result Areas (KRAs) Productivity: Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. The productivity targets will be revised based on the tenure and any such changes will be made known to the associate. Quality: Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. The quality targets will be revised based on the tenure and any such changes will be made known to the associate. Feedback: Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development. Essential Functions: Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example LMA, RMA, Bank Statement, Pay Stub, Mod Agreement, TPP, Profit & Loss etc.) Ensure data accuracy. Ability to review and gauge any red flags in the document and information provided in client system. Perform other related duties as required and assigned. Preferred candidate profile Graduate in any discipline 0-1 year of Experience in BPO, Transaction/ Data Processing background. Good analytical skills, research knowledge and decision making. Knowledge of MS-office (Excel) Good written and spoken communication skills. Ability to work in shifts (preferably night) Willing to work 6 days a week. If interested , kindly share resume on neeta.yadav@adecco.com or Call on 6364920546 .

SPE/TL - Complaint resolutions with US mortgage background