Ibusiness Software

Job Title: Director of Operations Role Overview The Director of Operations will own all aspects of operational processes from designing and implementing workflows to staffing, training, and ensuring quality in loan origination and credit underwriting processes. This leader will collaborate closely with US-based teams to deliver operational excellence , ensuring that processes meet high standards of accuracy, efficiency, and compliance. The role requires deep expertise in US small business term loan lending (SBA lending experience is a strong plus), as well as a proven record of managing and scaling large, high-performing teams. Key Responsibilities Manage daily operations for commercial loan originations and fulfillment. Develop scalable workflows, SOPs, and controls to ensure accurate and efficient processes. Establish robust accuracy monitoring and quality control frameworks. Lead and train process managers and senior managers on standardized practices and performance monitoring. Collaborate with internal teams (Product, HR, Compliance) to optimize workflows and ensure accountability. Manage and track performance metrics, guiding staff toward exceeding business objectives. Leverage decision/reporting tools to reduce variability, improve quality, and maximize profitability. Conduct team huddles, calibrations, and partner with HR on team-wide matters. Provide senior leadership with proactive performance updates and analysis. Focus on post-funding QA processes and checks. Knowledge Requirements SAM, Flood Certificate, 4506, Tax Transcripts, Invoices, Pay Stubs, Purchase/Sales Agreements. Checklist creation and training for new joiners. Desired Candidate Profile Education: Bachelor’s degree (any discipline). Experience: Minimum 8 years in lending or mortgage processing. Minimum 5 years in a supervisory/leadership role. Proven ability to manage large teams (100+ employees). SBA lending experience is highly desirable. Strong leadership, organizational, and analytical skills. Excellent communication and stakeholder management abilities. Industry & Function Industry: Software for Financial Technology (FinTech) Functional Area: Operations