Mortgage Servicing Jobs – Apply to Latest Mortgage Servicing Job Vacancies

SPE - US Mortgage - Escalation Management/ Customer Support Cognizant

2 - 7 years

3 - 7 Lacs

Hyderabad, Mumbai (All Areas)

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Role & responsibilities Conduct detailed research on written complaints received from customers. Analyze the issues identified in the complaints and gather necessary information for resolution. Provide comprehensive written responses to customers, addressing all concerns raised in the complaints. Utilize critical thinking skills to evaluate the validity of complaints and to propose effective solutions. Collaborate with various departments to gather insights and information pertinent to the complaints. Maintain accurate records of customer interactions, complaints, and resolutions. Continuously improve the complaints handling process by identifying trends and recommending changes. Preferred candidate profile Graduate/Diploma (3 year) in any discipline. Bachelor's degree in accounting or finance or related field would be preferable Good experience in US Mortgage operations Candidate with experience in escalation management team from credit card operations background will also be considered. Proven experience in customer service or complaints handling. Strong critical thinking and problem-solving skills. Excellent written communication skills with the ability to convey complex information clearly and concisely. Good customer service attitude. Stress tolerance - Ability to work accurately under pressure. Good Team Player Willingness to work in night shifts(8.30 pm IST to 6:30 am IST) Experience in a regulated industry, understanding compliance and legal implications of customer complaints. Familiarity with customer relationship management (CRM)systems. Candidates with experience in customer support role in banking domain will also be suitable Immediate joiners only . Interested candidates please share your resume to priyadarshini.narayanan@cognizant.com

Posted 3 months ago

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Mortgage Due Diligence Specialist Lexigen Informatics Llp

0 - 3 years

0 - 3 Lacs

Hyderabad

Work from Office

We are currently seeking to hire a qualified Mortgage Due Diligence Specialist. Please find the detailed job description below: Roles & Responsibilities: Review Loan Documentation : Ensure that all necessary documentation (e.g., loan application, income verification, credit reports, purchase contracts and lease agreements) is complete and accurate. Verify Compliance: Ensure that the loans comply with investor guidelines. Analyze Credit Risk: Assess borrower creditworthiness by analyzing credit scores, and other factors. Assess Property Valuation: Review property appraisals and ensure that property values are in line with market conditions and the loans risk profile. Spot Potential Red Flags: Identify any discrepancies, missing information, or potential fraud indicators within the loan files. Prepare Reports: Generate reports on findings, such as compliance issues, missing documents, or any risks that might affect the loan's performance. Collaborate with Teams: Work with other teams, such as underwriting, and loan origination teams to resolve issues identified during the due diligence process. Preferred Candidate profile : Immediate joiners or Maximum 1-month notice period. Shift Willing to work in Night shift (7 PM to 4 AM).

Posted 3 months ago

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