Commercial Loan Servicing Specialist

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Specialist

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• University Masters/Bachelor's degree in Business or related discipline
• Strong knowledge of MS-Excel, MS-Word
• Good English Oral and written communication skills
• Strong analytical, problem solving, and document interpretation skills
• Knowledge in Commercial Mortgage Servicing
• Flexible with the shift timings (6:30pm - 3:30am)

Job Expectations:

• Flexibility towards work on different processes/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintains professional conduct under all circumstances
• Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates himself and the team in achieving team goals
• Good understanding of risk and compliance