Hiring For Mortgage- Loan servicing

Designation:- Associate Analyst

Work mode:- In office (5 days)

Transport:- One way

Shifts:- UK shifts

Role & responsibilities

• Ensure completeness and accuracy of Entity records achieving a correct balance between required quality targets and ensuring that key productivity deliverables are met

• Manage and resolve conflicts related to sourcing and inconsistencies in data and documentation via discussions or escalate to relevant team / function

• Review and screen residential and LTD company (in both individual names and trading companies names) property valuations ensuring these meet minimum standards, acceptance criteria and within agreed SLAs.
  
• Protect the customer and the Bank by having a strong knowledge of Mortgage servicing
  
• Support the management of a large volume of Mortgage servicing, and work is prioritised
  accordingly to deliver against service KPIs
• Adhere to Standard Operating Procedures when solving customer/broker queries
  
• Managing all inbound and outbound Post, identifying priority for allocation to team
  
• Managing all inbound emails, identifying priority for allocation to team
  
• Managing safe storage and return of customers original documentation and legal correspondence
  
• Processing of automated customer mailings
  
• Identification of Customer Complaints and Vulnerable customers

Preferred candidate profile

• Good communication (Written English).
• Experience with Mortgage query handling and customer servicing via chat/e-mail/calls • Good understanding of the UK mortgage market with experience of handling mortgage queries • Experience of working within a high paced environment, managing high volumes with prioritisation skills ensuring KPIs and SLAs are adhered to • Ability to work collaboratively with the onshore teams through effective communication skills • Strong attention to detail, utilising your knowledge and support tools to progress mortgage queries correctly • Strong verbal and written communication skills to ensure a smooth experience for Brokers and customers • Have a proactive and professional approach to drive a right first-time outcome for the customer • Compliance with monthly quality checks ensuring accuracy on cases worked • Experience in the validation of customer data • Understanding of UK legislation • Very strong interpretation and articulation skills • Excellent Keyboard skills and should be familiar with working on a laptop • Strong typing skills with a minimum of 45 words per minute • 100% shift adherence and demonstrate flexibility to work in shifts Have a proactive and professional approach to drive a right first-time outcome for the customer • Compliance with monthly quality checks ensuring accuracy on customer service outcome

Interested candidates can share their updated resume on below email

ramakanth.sripati@wipro.com