Mortgage process / Health Care / AR calling / Bpo / Customer Care /CSA

Inspiration Manpower Consultancy

1 - 6 years

3 - 8 Lacs

hyderabad chennai bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

customer care us healthcare mortgage process voice process ar caller revenue cycle management customer service denial handling medical billing customer relationship customer support ar calling denial management customer handling international voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

US Mortgage .

Job Title:

Job Summary:

Team Leader

Key Responsibilities:

Lead, manage, and motivate a team of mortgage professionals to meet daily/weekly production and quality targets.
Oversee end-to-end mortgage operations including processing, underwriting, closing, or post-closing depending on function.
Monitor work queues and allocate tasks to team members to ensure Service Level Agreements (SLAs) are met.
Ensure compliance with all federal and investor guidelines including Fannie Mae, Freddie Mac, FHA, and VA.
Provide regular performance feedback, coaching, and mentoring to team members.
Handle escalations and complex loan scenarios by liaising with clients, underwriters, or other stakeholders.
Prepare and deliver performance and metric reports to senior management.
Assist with training and on boarding of new hires.
Collaborate with Quality Control and Compliance teams to implement corrective actions.
Drive process improvements and contribute to automation or digital initiatives.

Requirements:

Bachelors degree or equivalent experience.
5+ years of experience in US mortgage operations, with at least 2 years in a supervisory or team leader role.
Strong knowledge of mortgage origination lifecycle (Processing, Underwriting, Closing, Post-Closing).
Familiarity with LOS platforms .
Strong understanding of investor and agency guidelines.
Excellent leadership, communication, and interpersonal skills.
Ability to analyze data, track KPIs, and drive performance.
High attention to detail and a commitment to quality and compliance.
Ability to work in a fast-paced and dynamic environment.

Contact Hiring Manager Deepanshu - 7259027282 / 7760984460 / 7022984418 /9686454294 / 9900024811

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