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Mr Cooper Group
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Mortgage Customer Support Associate - Voice (Freshers)

Mortgage Customer Support Associate - Voice (Freshers)

Mr Cooper Group

0 - 1 years

|

3 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

Communication Skills Customer Support Calls Handling Voice Process Inbound & Outbound Calling US Mortgage Process Active Listening

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

Mortgage Customer Support Associate Voice

Key Responsibilities:

Handle
inbound and outbound voice calls
to assist customers with questions about mortgage products, payments, and account details.
Provide clear and friendly guidance on
loan options, interest rates, and application steps
.
Help customers navigate
basic account setup and document submission
over the phone.
Maintain accurate records of customer interactions using our
CRM system
.
Participate in
training programs
to build knowledge in mortgage processes and customer service best practices.
Work closely with team members and escalate complex issues to senior staff when needed.

Who Can Apply:

Fresh graduates (UG – Any discipline)
with strong verbal communication skills.
Eagerness to learn and grow in a
customer service and financial services environment
.
Comfortable working in a
voice-based support role
(inbound/outbound calls).
Basic computer skills and willingness to work with CRM tools and internal systems.

What We Offer:

Comprehensive
training and mentorship
to help you succeed.
A supportive team environment with opportunities for
career advancement
.
Competitive compensation aligned with
entry-level market standards
.
Exposure to the
mortgage and financial services industry
.

More Jobs at Mr Cooper Group

Mortgage Customer Support Associate - Voice (Freshers)

Bengaluru

Experience: Not specified

INR 3 - 3 Lacs

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