Monitoring Support Engineer

Job Summary:

We are seeking a proactive Monitoring Support Engineer to join our IT Infrastructure

team. The ideal candidate will be responsible for real-time monitoring of IT systems,

identifying potential disruptions, and ensuring timely escalation and resolution. This

role plays a critical part in maintaining the availability, performance, and health of

enterprise infrastructure including servers, networks, storage, and applications.

Key Responsibilities:

• Monitor infrastructure (servers, applications, networks, databases, etc.) using

tools such as SolarWinds, Zabbix, Nagios, PRTG, SCOM, Grafana, or

equivalent.

• Respond to alerts and incidents in real-time and ensure appropriate escalations

as per defined SLAs.

• Perform initial triage, document issues clearly, and support L2/L3 teams in

troubleshooting and resolution.

• Ensure all events, alerts, and incidents are logged, tracked, and updated in the

ITSM tool (e.g., ServiceNow).

• Support onboarding and configuration of new assets and devices into the

monitoring system.

• Generate daily/weekly performance and health reports for critical infrastructure.

• Collaborate with infrastructure, application, and security teams to refine

monitoring thresholds and policies.

• Assist in continuous improvement initiatives including tuning alerts, eliminating

false positives, and improving response times.

Required Skills s Experience:

• 2+ years of experience in IT infrastructure monitoring or NOC environment.

• Hands-on experience with at least one enterprise-grade monitoring platform

(e.g., SolarWinds, SCOM, Nagios, PRTG).

• Basic understanding of Windows/Linux server operations, networking, and

application architecture.

• Strong analytical and documentation skills.

• Good communication skills to coordinate with technical and non-technical

teams.

• Willingness to work in shifts, including nights and weekends, as part of a 24x7

support model.

Job Type: Full-time

Pay: ₹200,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Support engineer: 1 year (Preferred)

Work Location: In person