Job
Description
Mizuho Global Services India Pvt. Ltd. Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. Know more about MGS: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services What’s in it for you? o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Position: Monitoring Analyst- Officer 1 Location : Chennai We are seeking a proactive and detail-oriented L0 Monitoring Analyst to provide 24x7 monitoring and first-level support for IT infrastructure, applications and services. This role serves as the first line of defense in identifying and escalating systems issues, ensuring the smooth and uninterrupted functioning of business-critical systems. Key Responsibilities: · Perform real-time monitoring of servers, network devices, applications, jobs and services using monitoring tools (e.g. JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp). · Identify, acknowledge and log alerts, events and anomalies · Escalate incidents to L1/L2 support teams based on defined SOPs and severity · Perform basic health checks and validations as per runbooks · Track and update incident tickets in ITSM tools · Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). · Document incidents, actions taken, and resolution/escalation steps · Communicate with on-call engineers and shift leads for follow-up or escalations · Ensure monitoring dashboards and tools are operational and report any issues · Provide shift-wise handover updates and contribute to incident reviews Required Skills: Basic understanding of IT infrastructure (servers, OS, networks, applications) Hands-on experience in monitoring tools and ticketing systems must have. Good communication skills and ability to follow SOPs Ability to work 24x7 rotational shifts (including weekends and holidays) Strong attention to detail and sense of urgency Requires candidates to Work from Office. Preferred Qualifications: 2-4 years of experience in IT monitoring or helpdesk roles Exposure to ITIL processes (Incident, Event, Change Management) Certification in basic IT/Networking (e.g: CompTIA A+, ITIL Foundation, CCNA) is a plus. Address: Chennai Location Mizuho Global Services India Private Limited, 16th Floor, Tower-B Brigade, World Trade centre, 142, Rajiv Gandhi Salai, OMR, Perungudi, Chennai, Tamil Nadu 600096. Show more Show less
