Mobile Devices Manager

British Council

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This role is open to applicants who already have the legal right to work in India at the time of application. Relocation and visa sponsorship are not available. The British Council supports flexible working, including hybrid arrangements, subject to line manager approval and operational requirements.

Role Context

The Mobile Device Management Lead is responsible for developing and delivering the lifecycle roadmap for Mobile Device Management and Power Platform Services, ensuring alignment with the British Council’s Digital Engagement Strategy and organisational needs. This includes overseeing all stages of the service lifecycle—from launch and delivery to improvement and eventual sunset—delivered through a mix of external suppliers and internal Digital and Technology staff. The role is also accountable for the day-to-day management of all lifecycle activities to ensure reliable, secure, and efficient services.

The British Council’s Digital and Technology Directorate drives the organisation’s digital transformation by creating digital products, optimising platforms, enhancing digital capability, and enabling growth and efficiency. Structured into Product, Engineering, Operations, and Performance divisions, the Directorate oversees strategy, infrastructure, data, innovation, and cybersecurity to deliver customer-focused, secure, and scalable technology solutions. Within this, the Operations division ensures the delivery of secure and performant enterprise platforms and workplace environments, working with suppliers through ITIL-based processes and managing the transition of new products and services into live operations.

Main responsibilities

The Mobile Device Management Lead is responsible for the full service lifecycle, from roadmap development and sourcing strategy to governance, compliance, and service improvement. This includes engaging stakeholders, suppliers, and subject matter experts to ensure services meet business needs, comply with policies and standards, and deliver value efficiently. The role oversees budgets, sourcing decisions, and contractual compliance, while maintaining Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and an accurate Service Catalogue. It sets governance standards, manages risks, and ensures business continuity by maintaining crisis response capabilities and aligning services to regulatory and security frameworks.

In addition, the role acts as a primary point of contact for high-level stakeholders, ensuring service reliability and fostering continuous improvement through benchmarking and review. It provides professional expertise in IT service management, participates in Change Advisory Board decisions, and collaborates with managed service providers and internal teams to resolve high-priority incidents. The Manager also conducts technical reviews, analyses the business impact of change, and advises on supplier performance to ensure services remain efficient, secure, and within the organisation’s risk appetite.

Role-Specific Skills

• IT Service Management / ITIL Process delivery
• Supplier Management
• Project management

Role specific knowledge and experience

• Experience of Managing Supplier Service Delivery
• Experience of Managing mobile device management services
• Experience of Managing Power Apps, Power Automate, Power BI, Power Pages, and Power Virtual Agents
• Budget management (desirable)

Education

• Degree level or equivalent

Professional Qualification

Minimum / Essential

• Prince 2 Foundation
• ITIL V3/V4 Foundation
• PL-200: Power Platform Functional Consultant Associate
• Microsoft 365 Certified: Endpoint Administrator Associate

Desirable

• Prince 2 Foundation/Practitioner
• ITIL V3/V4 Expert Level
• Microsoft Certified: Azure Solutions Architect Expert
• PL-600: Power Platform Solution Architect Expert

Language Requirements

• The British Council systems and global processes operate in English. Written and verbal proficiency in English is required.