656 Mis Preparation Jobs - Page 27

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Job Summary: We are seeking a skilled and proactive MIS Executive with strong expertise in Excel and Advanced Excel tools. The ideal candidate should have at least 2 years of relevant experience, strong communication skills and flexibility to work in different shifts and on varying weekly off schedules based on business needs. Key Responsibilities: Generate and maintain daily, weekly and monthly MIS reports. Analyze large data sets and prepare summaries for decision-making. Use Advanced Excel functions (VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Macros, etc.) to streamline reporting. Ensure accuracy and consistency in data across all reports and dashboards. Coordinate with internal departments to gather required data inputs. Present reports and insights to management in a clear and structured format. Support in automating reports to improve efficiency. Key Requirements: Minimum 2 years of experience in MIS or data reporting roles. Strong proficiency in MS Excel and Advanced Excel functions. Good written and verbal communication skills. Ability to work independently and manage deadlines. Flexible with work shifts and weekly offs, as per operational requirements.

Key Responsibilities: 1. Data Management & Reporting: Collect, process, and analyze data from various departments. Generate daily, weekly, and monthly reports (sales, inventory, finance, HR, etc.). Maintain databases and ensure data accuracy and integrity. Develop dashboards and visualizations (using Excel, Power BI, Tableau, etc.). 2. System Maintenance & Support: Monitor and maintain MIS software, hardware, and networks. Troubleshoot system issues and provide technical support to users. Ensure data backups and system security to prevent breaches. 3. Process Improvement & Automation: Identify inefficiencies and suggest improvements in data handling. Assist in implementing new IT systems and upgrades. Role & responsibilities Interested candidate can apply on careers1@aletheia.co.in or can call directly on 8291123111

Experienced and detail-oriented Accounts Manager to lead end-to-end accounting operations for a diverse portfolio of clients. This role involves managing a team, overseeing financial processes, and ensuring timely, accurate reporting and compliance. Required Candidate profile Manage and oversee the daily operations of the accounting department. Prepare monthly, quarterly, and annual financial reports, timely closing of accounts and financial reconciliations, audit support

Role & responsibilities 1. Understanding of the requirements 2. Procurement Planning 3. Supplier Finalization & PO process 4. Vendor Management 5. Follow ups. 6. MIS 7.Audit Management. Preferred candidate profile Perks and benefits

Roles and Responsibilities Manage accounting functions, including financial operations, budgetary control, cost analysis, and audit management. Prepare monthly MIS reports to track business performance. Oversee accounting operations and ensure compliance with company policies and procedures. Develop and implement effective cost control measures to optimize expenses. Collaborate with cross-functional teams to drive strategic decision-making. Desired Candidate Profile B.Com (Commerce) or CA (Chartered Accountant) degree required; relevant certifications an added advantage. Strong expertise in accountancy, accounting functions, auditing, budget preparation, budgetary control, cost control management, costing analysis. Interested candidates can send in their application on priyanka.tawade@suryahospitals.com OR can come for walk-in interview between 10 am - 4 pm