Roles and Responsibilities Assist cardiologists during procedures such as angioplasty, stenting, and other interventional cardiology procedures. Prepare patients for catheterizations by explaining procedures, positioning them on the table, and ensuring their comfort throughout the procedure. Maintain a sterile environment in the Cath Lab by cleaning equipment and supplies regularly. Monitor patient vital signs during procedures to ensure safety and provide support as needed. Collaborate with healthcare teams to maintain accurate records of patient data.

Key Responsibilities: Manage Front Desk Operations: Supervise daily front office activities including patient registration, enquiry handling, appointment scheduling, billing coordination, and patient feedback management. Staff Supervision: Lead, train, and monitor front office executives, receptionists, and help desk personnel to ensure excellent patient service and professional conduct. Patient Handling: Ensure polite, timely, and effective communication with patients and their families. Resolve patient concerns or escalate to appropriate departments when required. Admission & Discharge Process: Oversee smooth admission and discharge processes ensuring proper documentation, billing coordination, and minimal waiting time. Queue Management: Implement effective queue and token management systems to reduce patient waiting time and ensure smooth workflow. Coordination with Departments: Coordinate efficiently with doctors, nursing, billing, housekeeping, security, and other hospital departments for seamless patient movement and service delivery. MIS & Reporting: Prepare daily, weekly, and monthly reports on front office operations, patient flow, grievances, and other key metrics for management review. Customer Service Standards: Ensure the front office team follows hospital protocols, maintains cleanliness, and upholds the highest level of hospitality and patient care. Handling Grievances: Address and resolve patient and visitor complaints promptly, aiming to improve patient experience and retention. Compliance: Ensure adherence to hospital policies, NABH/JCI standards, and regulatory guidelines related to patient services and front office operations. Key Skills & Requirements: Minimum 3-5 years of experience in front office operations, preferably in a hospital or healthcare setting. Strong leadership and people management skills. Excellent communication, interpersonal, and problem-solving abilities. Proficient in Hospital Management Information System (HMIS) and basic computer applications. Ability to multitask and work under pressure. Knowledge of hospital protocols and patient handling procedures standards. Parks & Benefits: Free Accommodation