Front Office Manager

Key Responsibilities:

1. Manage Front Desk Operations:

   Supervise daily front office activities including patient registration, enquiry handling, appointment scheduling, billing coordination, and patient feedback management.

2. Staff Supervision:

   Lead, train, and monitor front office executives, receptionists, and help desk personnel to ensure excellent patient service and professional conduct.

3. Patient Handling:

   Ensure polite, timely, and effective communication with patients and their families. Resolve patient concerns or escalate to appropriate departments when required.

4. Admission & Discharge Process:

   Oversee smooth admission and discharge processes ensuring proper documentation, billing coordination, and minimal waiting time.

5. Queue Management:

   Implement effective queue and token management systems to reduce patient waiting time and ensure smooth workflow.

6. Coordination with Departments:

   Coordinate efficiently with doctors, nursing, billing, housekeeping, security, and other hospital departments for seamless patient movement and service delivery.

7. MIS & Reporting:

   Prepare daily, weekly, and monthly reports on front office operations, patient flow, grievances, and other key metrics for management review.

8. Customer Service Standards:

   Ensure the front office team follows hospital protocols, maintains cleanliness, and upholds the highest level of hospitality and patient care.

9. Handling Grievances:

   Address and resolve patient and visitor complaints promptly, aiming to improve patient experience and retention.

10. Compliance:

    Ensure adherence to hospital policies, NABH/JCI standards, and regulatory guidelines related to patient services and front office operations.

Key Skills & Requirements:

• Minimum 3-5 years of experience in front office operations, preferably in a hospital or healthcare setting.
  
• Strong leadership and people management skills.
  
• Excellent communication, interpersonal, and problem-solving abilities.
  
• Proficient in Hospital Management Information System (HMIS) and basic computer applications.
  
• Ability to multitask and work under pressure.
  
• Knowledge of hospital protocols and patient handling procedures standards.

Parks & Benefits:

Free Accommodation