Front Office Manager

Job Description

Key Responsibilities: Manage Front Desk Operations: Supervise daily front office activities including patient registration, enquiry handling, appointment scheduling, billing coordination, and patient feedback management. Staff Supervision: Lead, train, and monitor front office executives, receptionists, and help desk personnel to ensure excellent patient service and professional conduct. Patient Handling: Ensure polite, timely, and effective communication with patients and their families. Resolve patient concerns or escalate to appropriate departments when required. Admission & Discharge Process: Oversee smooth admission and discharge processes ensuring proper documentation, billing coordination, and minimal waiting time. Queue Management: Implement effective queue and token management systems to reduce patient waiting time and ensure smooth workflow. Coordination with Departments: Coordinate efficiently with doctors, nursing, billing, housekeeping, security, and other hospital departments for seamless patient movement and service delivery. MIS & Reporting: Prepare daily, weekly, and monthly reports on front office operations, patient flow, grievances, and other key metrics for management review. Customer Service Standards: Ensure the front office team follows hospital protocols, maintains cleanliness, and upholds the highest level of hospitality and patient care. Handling Grievances: Address and resolve patient and visitor complaints promptly, aiming to improve patient experience and retention. Compliance: Ensure adherence to hospital policies, NABH/JCI standards, and regulatory guidelines related to patient services and front office operations. Key Skills & Requirements: Minimum 3-5 years of experience in front office operations, preferably in a hospital or healthcare setting. Strong leadership and people management skills. Excellent communication, interpersonal, and problem-solving abilities. Proficient in Hospital Management Information System (HMIS) and basic computer applications. Ability to multitask and work under pressure. Knowledge of hospital protocols and patient handling procedures standards. Parks & Benefits: Free Accommodation