Front Office Manager

About the Role:

We are seeking an experienced and customer-focused Front Office Manager to oversee all front desk operations at our property in Lonavala. The ideal candidate will be a strong leader with a warm personality and exceptional organizational and interpersonal skills. You will be the face of the property and play a critical role in ensuring every guest has a memorable experience.

Key Responsibilities:

• Supervise and lead front office staff including receptionists, concierge, and bell staff
• Ensure smooth check-in/check-out processes and manage room assignments
• Maintain high standards of customer service and handle guest concerns promptly
• Coordinate with housekeeping and maintenance teams to ensure room readiness
• Train, mentor, and evaluate front office staff performance
• Monitor occupancy levels, manage reservations, and collaborate with sales for optimal bookings
• Prepare daily and monthly reports related to front office operations
• Ensure compliance with health, safety, and hospitality standards
• Oversee cash handling, billing, and audit processes at the front desk
• Manage VIP guest experiences and special requests

Requirements:

• Bachelor's degree in Hospitality Management or a related field
• 4–6 years of experience in front office operations, with at least 2 years in a supervisory or managerial role
• Strong communication and interpersonal skills
• Proficient in hotel management systems (e.g., Opera, IDS, Cloudbeds, etc.)
• Excellent problem-solving abilities and a guest-first mindset
• Ability to work flexible hours, including weekends and holidays
• Local knowledge of Lonavala and nearby attractions is a plus

Preferred Candidate Profile:

• Previous experience in a 3-star or 4-star hotel/resort environment
• Fluency in English, Hindi, and Marathi
• Well-groomed and professional demeanor
• Ability to stay calm under pressure and multitask efficiently

Job Type: Full-time

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Food provided

Work Location: In person