MIS Executive

1 - 3 years

2 - 3 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Description:

Job Title: MIS Executive – BPO Industry

Location: Noida (Onsite)
Experience: 1–3 years

Company Overview – DialDesk

DialDesk is India’s first Pay-As-You-Go Shared Customer Support Platform, helping MSMEs and growing brands manage inbound and outbound customer interactions. With a shared agent model, DialDesk provides scalable, cost-effective, and high-quality support across multiple industries.

Job Responsibilities:

  • Maintain daily/weekly/monthly reports for inbound & outbound processes.
  • Track agent performance: login hours, productivity, AHT, SLA, attendance, shrinkage.
  • Prepare dashboards, trackers, and performance summaries for management.
  • Share accurate reports with Operations, Quality, and Client Success teams.
  • Analyze data to identify trends, gaps, and process improvements.

Skills Required:

  • Strong Excel & Google Sheets (Pivot, VLOOKUP, basic automation).
  • Understanding of BPO metrics (AHT, SLA, FCR, Occupancy, Utilization).
  • Good analytical, coordination, and communication skills.
  • Attention to detail and ability to work under timelines.

Qualification:

  • Graduate in any stream.
  • MIS/BPO reporting experience preferred.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Provident Fund
  • Work from home

Work Location: In person

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