MIS Executive

Coordinate and process Sales Orders (SO) in the CRM tool (Zoho Books). Collect and verify Customer Purchase Orders (PO) and KYC documents. Raise feasibility requests and follow up with the procurement/feasibility team. Ensure to be looped in all feasibility and approval communications. Submit SO along with all required supporting documents to the billing team. Maintain a master data tracker including: Customer details PO numbers SO details Invoice details Payment status Follow up with Account Managers for missing POs, approvals, or customer updates. Coordinate closely with internal departments: Sales, Technical, Billing, Legal, Finance, and Collections. Prepare reports on SO status, invoice generation, and collection progress. Escalate any delays in order processing or payment collection to appropriate teams. Maintain accurate digital and physical records for all customer-related documents. Track invoice generation and send timely reminders to the billing/accounts team. Regularly send invoice and collection updates to Account Managers. Key Skills Required – Sales Coordinator (Telecom) Knowledge of telecom processes (feasibility, PO, SO, billing, invoicing) Experience using CRM tools (e.g., Zoho Books, Salesforce) Proficiency in MS Excel (VLOOKUP, Pivot Tables, data validation, etc.) Ability to maintain trackers and generate MIS reports Strong verbal and written communication skills Good email drafting and follow-up etiquette Coordination skills to work across multiple departments Excellent time and task management abilities Strong follow-up and issue resolution skills Attention to detail in documentation and data entry Ability to prioritize tasks and handle multiple orders Organized in maintaining both digital and physical records Proactive in identifying and suggesting process improvements