MetroLeads - Customer Success Specialist / Onsite

Role Description

What You’ll Do

• Be the onboarding wizard: welcome new users, set up their accounts, and show them how MetroLeads can make their work lives easier.
• Translate customer goals into actionable plans—think less “debugging APIs,” more “let’s get your sales team firing on all cylinders.”
• Answer questions, solve problems, and provide guidance via email, chat, or phone—always with a smile (and maybe a meme).
• Run engaging product demos and training sessions that turn first-timers into power users.
• Monitor the vibe with your trusty metrics toolkit—spot any frowns, gather intel, and be the customers’ champion to supercharge MetroLeads.
• Act as the company’s ambassador by motivating, convincing and helping customers fully realize the true value of our product.
• Work with cross-functional teams (think product, sales, support) to ensure customers get answers fast.
• Keep a growth mindset at the core—relentlessly learning about our product, our customers, and discovering new ways to deliver an exceptional experience.
  

What You Bring

• 2+ years in customer success, support, or a similar people-focused role (SaaS experience is a bonus).
• You’re tech-comfortable: you know your way around and can pick up new tools quickly, but you don’t need to code.
• Excellent communication skills—clear, friendly, and empathetic, in both writing and speaking.
• Problem-solving chops: you love figuring out what’s really going on and finding creative solutions.
• A passion for helping people succeed and a knack for building relationships.
• Organization and attention to detail—your follow-up game is strong.
• Bonus points for startup experience or a love of all things SaaS.