Are you the kind of person who gets a kick out of helping others unlock the true power of their tools? At MetroLeads, we’re looking for a Customer Success Specialist who geeks out over customer journeys, loves solving business puzzles, and thrives on making users genuinely successful—without needing to live in the command line. You’ll be the friendly face (and brain) guiding customers from their first login to their “aha!” moments and beyond. You’ll translate business needs into MetroLeads magic, champion customer feedback, and ensure every user feels like a Sales Automation and Engagement superhero. You’ll work with our product and support teams, but your focus is on people, outcomes, and making every customer interaction memorable. What You’ll Do Be the onboarding wizard: welcome new users, set up their accounts, and show them how MetroLeads can make their work lives easier. Translate customer goals into actionable plans—think less “debugging APIs,” more “let’s get your sales team firing on all cylinders.” Answer questions, solve problems, and provide guidance via email, chat, or phone—always with a smile (and maybe a meme). Run engaging product demos and training sessions that turn first-timers into power users. Monitor the vibe with your trusty metrics toolkit—spot any frowns, gather intel, and be the customers’ champion to supercharge MetroLeads. Act as the company’s ambassador by motivating, convincing and helping customers fully realize the true value of our product. Work with cross-functional teams (think product, sales, support) to ensure customers get answers fast. Keep a growth mindset at the core—relentlessly learning about our product, our customers, and discovering new ways to deliver an exceptional experience. What You Bring 2+ years in customer success, support, or a similar people-focused role (SaaS experience is a bonus). You’re tech-comfortable: you know your way around and can pick up new tools quickly, but you don’t need to code. Excellent communication skills—clear, friendly, and empathetic, in both writing and speaking. Problem-solving chops: you love figuring out what’s really going on and finding creative solutions. A passion for helping people succeed and a knack for building relationships. Organization and attention to detail—your follow-up game is strong. Bonus points for startup experience or a love of all things SaaS.
At MetroLeads, were looking for a Customer Success Specialist who geeks out over customer journeys, loves solving business puzzles, and thrives on making users genuinely successfulwithout needing to live in the command line. Youll be the friendly face (and brain) guiding customers from their first login to their aha! moments and beyond. Youll translate business needs into MetroLeads magic, champion customer feedback, and ensure every user feels like a Sales Automation and Engagement superhero. Youll work with our product and support teams, but your focus is on people, outcomes, and making every customer interaction memorable. What Youll Do Be the onboarding wizard: welcome new users, set up their accounts, and show them how MetroLeads can make their work lives easier. Translate customer goals into actionable plansthink less debugging APIs, more lets get your sales team firing on all cylinders. Answer questions, solve problems, and provide guidance via email, chat, or phonealways with a smile (and maybe a meme). Run engaging product demos and training sessions that turn first-timers into power users. Monitor the vibe with your trusty metrics toolkitspot any frowns, gather intel, and be the customers champion to supercharge MetroLeads. Act as the companys ambassador by motivating, convincing and helping customers fully realize the true value of our product. Work with cross-functional teams (think product, sales, support) to ensure customers get answers fast. Keep a growth mindset at the corerelentlessly learning about our product, our customers, and discovering new ways to deliver an exceptional experience. What You Bring 2+ years in customer success, support, or a similar people-focused role (SaaS experience is a bonus). Youre tech-comfortable: you know your way around and can pick up new tools quickly, but you dont need to code. Excellent communication skillsclear, friendly, and empathetic, in both writing and speaking. Problem-solving chops: you love figuring out whats really going on and finding creative solutions. A passion for helping people succeed and a knack for building relationships. Organization and attention to detailyour follow-up game is strong. Bonus points for startup experience or a love of all things SaaS.
Are you the type of individual who finds joy in assisting others to fully utilize the capabilities of their tools MetroLeads is currently seeking a Customer Success Specialist who is passionate about customer journeys, enjoys unraveling business challenges, and excels at ensuring users achieve genuine success without the need for technical expertise. As a Customer Success Specialist at MetroLeads, you will serve as the welcoming and knowledgeable guide for customers, assisting them from their initial login to reaching their "aha!" moments and beyond. Your role involves translating business requirements into innovative solutions offered by MetroLeads, advocating for customer feedback, and guaranteeing that every user feels like a Sales Automation and Engagement expert. While collaborating with the product and support teams, your primary focus will be on people, outcomes, and creating memorable customer interactions. Your responsibilities will include: - Being the onboarding wizard: welcoming new users, setting up their accounts, and demonstrating how MetroLeads can streamline their work processes. - Converting customer objectives into actionable plans, emphasizing enhancing sales team performance rather than technical troubleshooting. - Providing assistance, resolving issues, and offering guidance through email, chat, or phone interactions while maintaining a positive attitude. - Conducting engaging product demonstrations and training sessions to empower users to become proficient. - Monitoring user engagement using metrics tools to identify areas of improvement, gather insights, and advocate for customers to enhance the MetroLeads experience. - Serving as the company's advocate by motivating, persuading, and supporting customers in realizing the full potential of our product. - Collaborating with various teams (product, sales, support) to ensure prompt responses to customer inquiries. - Embracing a growth mindset by continuously learning about our product, customers, and discovering innovative ways to deliver exceptional service. Qualifications: - 2+ years of experience in customer success, support, or a related customer-centric role (SaaS experience is advantageous). - Proficiency in technology: adept at navigating various tools and quick to adapt to new technologies, with no coding skills required. - Exceptional communication skills: ability to communicate clearly, warmly, and empathetically in both written and verbal interactions. - Strong problem-solving abilities: enjoy uncovering root causes and devising creative solutions. - Passion for helping individuals achieve success and adept at building strong relationships. - Strong organizational skills and attention to detail, with a robust follow-up process. - Bonus points for experience in startups or a keen interest in SaaS solutions.,
MetroGuild is seeking a Network Engineer with VoIP exposure who is excited to work on modern, open-source telephony technologies. You will play a central role in helping us manage and evolve our SIP-based infrastructure using platforms like FreeSWITCH, Kamailio, and related systems with mentoring and guidance provided as needed. This is a hybrid network + telephony + cloud infrastructure role. Prior deep experience in FreeSWITCH or Kamailio is not expected; what we need is strong networking fundamentals, solid Linux experience, familiarity with cloud platforms, and a proactive, learning mindset. You'll be joining a distributed team that builds and supports voice solutions for our customers across the US, EU, and India. Our stack includes Python, ElasticSearch, ReactJS, React Native, Cassandra, AWS, and modern open-source VoIP components. Your responsibilities will include configuring and maintaining SIP-based VoIP infrastructure using FreeSWITCH, Kamailio, and RTP relays, monitoring and troubleshooting SIP signaling, RTP flows, NAT traversal, and WebRTC performance, working closely with React Native and backend developers integrating SIP.js and WebRTC flows, integrating and maintaining SIP trunks (Twilio, VoIP.ms, Airtel, BSNL, etc.), managing internal office LAN/WAN, DHCP/DNS, and network security across teams, administering AWS resources like Route 53 (DNS), S3 (object storage), EC2 instances, ensuring high uptime, secure networking, and proper infrastructure documentation, and extending call routing logic and debugging live systems under production load. Minimum Qualifications: - 1-3 years of experience with FreeSWITCH (Mandatory) - 3-5 years of experience in Networking, DevOps, or Infrastructure Engineering - Strong understanding of networking protocols: TCP/IP, NAT, DNS, SIP, RTP - Hands-on experience managing AWS services, especially Route 53, S3, and EC2 - Prior experience managing or configuring internal corporate networks and routers - Linux system administration and troubleshooting proficiency - Familiar with one scripting/backend language (Python, Java, or Node.js) - Basic exposure to VoIP/SIP concepts and desire to grow into the domain - Good communication and collaboration skills - Bachelor's degree in Computer Science, IT, or a related field. Nice to Have (Optional but Valued): - Exposure to Kamailio / OpenSIPS - Familiarity with WebRTC, SIP.js, and SIP over WebSocket - Experience working with trunk providers (Twilio, Airtel, BSNL, TATA) - Experience with CI/CD, monitoring tools, and Docker-based deployment Work Location: This is an on-site role (Pune) as the telephony infrastructure and internal networking are managed locally. Occasional client site visits may be required based on project needs.,
You are a Mobile Application Developer with more than 3 years of experience, skilled in designing and developing core mobile platforms for products. You will be involved in creating multi-platform apps for iOS and Android using frameworks like Google's Flutter or Facebook's React Native. Your role will include participating in product planning, collaborating with Product Management, implementing and integrating RESTful APIs, and working on various project life cycles and software development techniques. You will join a dynamic team spread across different locations serving customers in the US, Europe, and India. The team is known for its technological advancements and engagement in Meetups and Hackathons. You will be working in a high-growth and innovative environment, exploring new markets, and achieving success. Additionally, the company has been part of prestigious accelerator programs like TiE Pune Nurture Accelerator Program and Brigade REAP Accelerator Program. To excel in this role, you must have 3-5 years of proven experience as a Mobile Engineer, along with a BS/MS in Computer Science or related field. You should be proficient in writing cross-platform hybrid mobile applications using React Native, Flutter, or Native. Experience in building high-quality mobile user experiences, working with location-based and map-centric mobile applications, and strong knowledge of mobile client architecture is essential. Proficiency in Objective-C, SWIFT, Java, JavaScript, ReactJS, or Dart is required, along with experience in UI/UX design, launching and managing production mobile apps, and attention to detail. Having the ability to work independently on projects and experience with web automated testing tools will be a bonus for this role.,