Are you the kind of person who gets a kick out of helping others unlock the true power of their tools? At MetroLeads, we’re looking for a Customer Success Specialist who geeks out over customer journeys, loves solving business puzzles, and thrives on making users genuinely successful—without needing to live in the command line. You’ll be the friendly face (and brain) guiding customers from their first login to their “aha!” moments and beyond. You’ll translate business needs into MetroLeads magic, champion customer feedback, and ensure every user feels like a Sales Automation and Engagement superhero. You’ll work with our product and support teams, but your focus is on people, outcomes, and making every customer interaction memorable. What You’ll Do Be the onboarding wizard: welcome new users, set up their accounts, and show them how MetroLeads can make their work lives easier. Translate customer goals into actionable plans—think less “debugging APIs,” more “let’s get your sales team firing on all cylinders.” Answer questions, solve problems, and provide guidance via email, chat, or phone—always with a smile (and maybe a meme). Run engaging product demos and training sessions that turn first-timers into power users. Monitor the vibe with your trusty metrics toolkit—spot any frowns, gather intel, and be the customers’ champion to supercharge MetroLeads. Act as the company’s ambassador by motivating, convincing and helping customers fully realize the true value of our product. Work with cross-functional teams (think product, sales, support) to ensure customers get answers fast. Keep a growth mindset at the core—relentlessly learning about our product, our customers, and discovering new ways to deliver an exceptional experience. What You Bring 2+ years in customer success, support, or a similar people-focused role (SaaS experience is a bonus). You’re tech-comfortable: you know your way around and can pick up new tools quickly, but you don’t need to code. Excellent communication skills—clear, friendly, and empathetic, in both writing and speaking. Problem-solving chops: you love figuring out what’s really going on and finding creative solutions. A passion for helping people succeed and a knack for building relationships. Organization and attention to detail—your follow-up game is strong. Bonus points for startup experience or a love of all things SaaS.