Job Description

Member Engagement: Act as the primary point of contact for all member inquiries, providing professional, responsive, and personalized service. Onboarding & Renewals: Assist new members through the joining process, ensuring a seamless experience, and manage membership renewals. Relationship Building: Develop and maintain strong, long-term relationships with members to ensure satisfaction and encourage ongoing engagement. Event Coordination: Organize and support member events, meetings, and other activities to strengthen community ties and promote interaction. Feedback & Reporting: Collect, analyse, and report on member feedback to identify trends, opportunities for improvement, and areas of potential growth. Collaboration: Work closely with internal teams to resolve member issues, implement member outreach strategies, and optimize the member experience. Database Management: Ensure that all member records and information are up-to-date and accurate within our system. Industry Awareness: Stay informed about industry trends and best practices to enhance the effectiveness of member relations strategies.