Member Engagement: Act as the primary point of contact for all member inquiries, providing professional, responsive, and personalized service. Onboarding & Renewals: Assist new members through the joining process, ensuring a seamless experience, and manage membership renewals. Relationship Building: Develop and maintain strong, long-term relationships with members to ensure satisfaction and encourage ongoing engagement. Event Coordination: Organize and support member events, meetings, and other activities to strengthen community ties and promote interaction. Feedback & Reporting: Collect, analyse, and report on member feedback to identify trends, opportunities for improvement, and areas of potential growth. Collaboration: Work closely with internal teams to resolve member issues, implement member outreach strategies, and optimize the member experience. Database Management: Ensure that all member records and information are up-to-date and accurate within our system. Industry Awareness: Stay informed about industry trends and best practices to enhance the effectiveness of member relations strategies.

Role Description This is a full-time on-site role for a Program Officer at Federation of Gujarat Industries (FGI) located in Vadodara. Coordinate and manage the implementation of programs and initiatives in alignment with organizational goals. Collaborate with stakeholders across departments and partner organizations to ensure program success. Organize and oversee events, business meetings, and delegations, including international engagements. Handle all program logistics, including scheduling, venue coordination, travel arrangements, and follow-ups. Assist in conducting research, data analysis, and the preparation of reports to evaluate program outcomes and impact. Draft and develop strategic communication materials, including newsletters, circulars, presentations, and briefings. Liaise effectively with top management and key external stakeholders, including industry leaders, dignitaries, and high-profile guests. Ensure timely documentation and reporting for all program activities. Qualifications and Experience: Masters or Bachelors degree in public administration, International Relations, Business, or a related field Proven experience in program coordination, event management, or stakeholder engagement. Excellent verbal and written communication skills. Proficiency in preparing professional communications and presentations. Strong organizational and multitasking abilities with attention to detail. Experience working with diverse teams and managing international delegations or business missions is an asset. Ability to work independently and collaboratively in a fast-paced environment. Masters or Bachelor's degree in Business Administration, Social Sciences, or related field Experience in program management or related roles is preferred Knowledge of the industrial sector and Gujarat's business landscape is a plus