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3.0 - 8.0 years
2 - 4 Lacs
Vadodara
Work from Office
Member Engagement: Act as the primary point of contact for all member inquiries, providing professional, responsive, and personalized service. Onboarding & Renewals: Assist new members through the joining process, ensuring a seamless experience, and manage membership renewals. Relationship Building: Develop and maintain strong, long-term relationships with members to ensure satisfaction and encourage ongoing engagement. Event Coordination: Organize and support member events, meetings, and other activities to strengthen community ties and promote interaction. Feedback & Reporting: Collect, analyse, and report on member feedback to identify trends, opportunities for improvement, and areas of potential growth. Collaboration: Work closely with internal teams to resolve member issues, implement member outreach strategies, and optimize the member experience. Database Management: Ensure that all member records and information are up-to-date and accurate within our system. Industry Awareness: Stay informed about industry trends and best practices to enhance the effectiveness of member relations strategies.
Posted 2 weeks ago
1 - 5 years
3 - 4 Lacs
Bengaluru, Hyderabad
Work from Office
Key Responsibilities: To represent the Program and the organization at the hotel. Manage a small Club Ambassador team and provide leadership and guidance to them Responsible for enrolments of walk in and other customers into the Membership. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment. Engagement with Members walking into the hotels to build a relationship. Coordination with the hotel teams for reservation and other requests and responding back to the customers. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders. Ensuring confidentiality of all company information is maintained at all times. Required Skills Set: Candidates between 25 and 35 years of age with a minimum graduation and one- year experience. Excellent social and verbal communication skills in English. Self-motivated, smart, confident with excellent presentation skills. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage. Willing to work on roasters including weekends. Shift timings Morning Shift: 08 AM to 05 PM Evening Shift: 01 PM to 10 PM 6 days a week, with Friday, Saturday, and Sunday as fixed working days. Employees can take their week off between Monday to Thursday. **5 days off a month. Location : ITC Kohenur - Hitech City, Hyderabad ITC Windsor - ITC Windsor, Windsor Square, 25, Golf Course Road, Bengaluru, Karnataka 560052
Posted 2 months ago
12 - 15 years
7 - 14 Lacs
Hyderabad, Noida
Work from Office
Position: Manager Volunteer & Community Location: Noida, Mumbai or Hyderabad Onsite working About EC-Council EC-Council ( www.eccouncil.org) is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide www.eccouncil.org Job Summary: The Manager Volunteer & Community at EC-Council is responsible for developing, managing, and expanding EC-Councils global volunteer network and professional community initiatives. This role focuses on recruiting, engaging, and retaining volunteers, fostering professional communities, and enhancing the overall impact of EC-Councils cybersecurity ecosystem. The ideal candidate is a strategic and relationship-driven professional with a passion for community building, volunteer engagement, and professional development. Key Responsibilities: Volunteer Recruitment & Management: Develop and implement a volunteer recruitment strategy to attract cybersecurity professionals, educators, and students. Identify, onboard, and support volunteers who contribute to EC-Councils global programs, events, and initiatives. Maintain a comprehensive database of volunteers, tracking participation, contributions, and impact. Establish clear volunteer roles, responsibilities, and expectations to enhance engagement and retention. Community Engagement & Growth: Build and nurture local, regional, and global cybersecurity communities under the EC-Council umbrella. Develop and execute engagement programs, networking events, and knowledge-sharing initiatives for volunteers and community members. Act as the primary point of contact for volunteer leaders and community organizers, providing guidance and support. Foster relationships with universities, enterprises, and professional groups to expand EC-Councils volunteer-driven initiatives. Event & Program Management: Plan, coordinate, and oversee volunteer-led cybersecurity events, webinars, and training sessions. Collaborate with marketing, content, and operations teams to promote volunteer-driven programs. Ensure a high-quality experience for volunteers by providing training, resources, and recognition programs. Monitor community engagement metrics and continuously improve programs based on feedback. Strategic Partnerships & Outreach: Develop partnerships with organizations, cybersecurity forums, and educational institutions to strengthen the volunteer and community network. Represent EC-Council at industry events, conferences, and professional meetups to attract new volunteers and build brand presence. Create and implement strategies to recognize and reward outstanding volunteers. Qualifications & Experience Masters degree in Business Administration, Marketing, Communications, or a related field. 12-15 years of experience in managing membership associations, communities, and volunteer networks. Strong experience in organizing large-scale industry events and professional networking forums. Expertise in stakeholder management, strategic planning, and community engagement. Proficiency in CRM tools, membership management platforms, and digital engagement strategies. Exceptional leadership, communication, and analytical skills. Preferred Skills & Attributes Experience in the cybersecurity or IT sector is a plus. Ability to manage global professional communities and multi-stakeholder initiatives. Strong negotiation skills for partnerships and sponsorships. Passion for building and leading professional networks. Additional Information: We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work. EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and need reasonable accommodation to complete the process, please contact us at ecchr.in@eccouncil.org and let us know how we may assist you. To be eligible to apply for this job, you must be able provide proof that you are either a citizen of the country or have legal authorization to work in the country where this job is posted and must be residing in the same country. Our Privacy Policy outlines how we collect, use, and protect your personal data during the recruitment process. Please review it to understand our practices: EC-Council Privacy policy
Posted 2 months ago
1 - 6 years
2 - 6 Lacs
Mumbai
Work from Office
• Scrutiny of membership Applications and relevant documents • Coordination with SEBI and resolution of queries related to membership applications • Maintaining and updating member database • Activation of member • Maintaining membership records Required Candidate profile • Managing updates related to member category, clearing membership, and registered details. • Tracking and monitoring members' net worth compliance. • Coordination with the member and internal teams.
Posted 3 months ago
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