MDM Support Engineer

We are looking for a dynamic Jamf support Administrator with hands-on experience in Jamf, deployments of enterprise IT solutions. This role is ideal for someone who enjoys being on the ground—supporting customers, building trust, and demonstrating real-world value of technologies in enterprise.

Key Responsibilities

Jamf Pro Administration

* Install, configure, and maintain on-prem Jamf Pro servers in clustered and high-availability environments.

* Manage file distribution points, network file shares, and cloud distribution points.

* Perform upgrades, patches, and performance tuning of Jamf environments.

Integration & Infrastructure

* Configure network ports, firewall rules, and certificates required for Jamf services.

* Support cloud service integrations such as Apple Business Manager, Microsoft Intune, and SSO solutions.

Security & Compliance

* Implement and enforce security policies, compliance requirements, and audit controls for Apple devices.

* Deploy software updates, OS patches, and configuration profiles across macOS, iOS, iPadOS, and tvOS devices.

* Collaborate with InfoSec teams to meet regulatory and enterprise compliance standards.

Operational Support & Automation

* Troubleshoot complex issues across network, server, and endpoint layers.

* Automate workflows using Jamf API, scripting (Bash, Python, or PowerShell), and smart groups.

* Monitor system health, generate reports, and optimize performance.

Required Skills & Qualifications

* Hands-on experience with:

* - Jamf Pro clustered environments

* - File distribution servers and content replication

* - Networking and firewall configuration for enterprise-grade systems

* - Integration with on-prem AD and cloud identity services

* - Security and compliance frameworks for Apple devices