Manager/SAP Consultant

About The Role

Key Responsibilities (KRA)

• Coordinate and manage day-to-day SAP functional issues across SD, MM, FI, CO, PP, WM, PM, and QM modules
• Serve as the primary liaison between business users and SAP support teams
• Monitor, track, and ensure timely resolution of tickets using tools like ServiceNow, SAP Solution Manager, or ZohoDesk
• Analyze issue trends and prepare weekly/monthly reports and dashboards for performance tracking
• Perform root cause analysis and document resolutions for recurring issues
• Support UAT and regression testing for new functionalities and system changes
• Facilitate SAP Master Data Management activities
• Assist in basic configuration tasks and coordinate change requests
• Provide SAP-related user support and conduct functional training sessions
• Ensure compliance with SLAs and organizational standards for issue resolution and reporting
• Communicate effectively with stakeholders and escalate high-priority issues to minimize operational disruptions
• Collaborate with cross-functional teams to drive continuous improvements in SAP processes
  

Required Skillsets

• Proven experience in SAP Functional Support across multiple modules Hands-on expertise in issue tracking and resolution using ticketing tools (ServiceNow, SAP Solution Manager, ZohoDesk)
• Strong understanding of SAP Master Data and functional configuration concepts
• Experience in managing user acceptance testing (UAT) and regression testing
• Ability to perform root cause analysis and detailed documentation
• Excellent communication and stakeholder management skills
• Familiarity with SLA tracking, reporting, and dashboarding tools
• Strong organizational and time management skills
• Ability to work under pressure and manage multiple priorities
  

Educational Qualification