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Teleperformance (TP)
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Manager|International|24092025

Manager|International|24092025

Teleperformance (TP)

5 - 18 years

11 - 13 Lacs

Mumbai

Posted:15 hours ago| Platform:

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Skills Required

business opportunity SUB Customer experience management Customer retention Account management Retention strategies CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join Teleperformance Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Responsible for the development and implementation of customer relationship management expansion and retention strategies. Works with business development staff during initial account management period. Maintains loyalty and segmentation programs. Develops and maintains strategic business relationships with customers to promote organization awareness and profitable business. Regularly reviews and reports on customer retention, business opportunity, and market trends. Maintain relationships with high value clients.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

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Manager|International|24092025