Manager – Wellness

Position Type:

Role Overview

The Manager – Wellness will be responsible for driving employee wellness initiatives across India. This role requires strong experience in healthcare/wellness management, excellent communication skills, and the ability to coordinate effectively with hospitals, doctors, wellness partners, and internal stakeholders. The position reports to the Head – Administration & Wellness.

Key Responsibilities

1. Wellness Program Management

• Plan, implement, and monitor wellness programs and activities for employees across India.
• Coordinate with service providers such as Cult Fit, Optum, ambulance partners, hospital coordinators, and other wellness vendors to ensure seamless execution.
• Identify and engage best doctors for employee consultations and manage tie-ups, coordinate with internal and external medical professionals.
• Assess wellness needs based on employee feedback and organizational priorities.
• Drive employee engagement initiatives focused on health, fitness, and overall well-being.

2. Medical & Healthcare Coordination

• Act as the primary point of contact for hospitals, clinics, and medical professionals.
• Maintain strong relationships with doctors and healthcare service providers to facilitate timely support for employees.
• Provide guidance to employees on wellness-related issues and available medical services.

3. Medical Insurance Management

• Manage end-to-end administration of employee medical insurance.
• Assist employees with cashless hospitalization procedures and reimbursement claims.
• Coordinate with TPA/insurance partners to ensure smooth and timely claim settlements.

4. Administration & Vendor Management

• Coordinate with external vendors, wellness partners, and service providers.
• Support the Administration team in Pan-India activities such as AMC management, office upkeep, preparing SOPs, and general coordination.
• Oversee wellness-related contracts, SLAs, and service quality.
• Ensure timely renewals, documentation, and reporting.

5. Reporting & Communication

• Prepare and present wellness dashboards, reports, and management presentations.
• Use Excel, PowerPoint, and other tools to track key metrics and program outcomes.
• Communicate program updates, policies, and wellness initiatives effectively to employees.

6. Collaboration & Stakeholder Management

• Work closely with HR, Admin, and regional office teams.
• Display a collaborative, positive, and solution-oriented approach in managing diverse stakeholders.

7. Travel Requirements

• Willingness to travel across India based on program and business needs.

Key Skills & Competencies:

• Strong experience in wellness programs and hospital/medical operations.
• Excellent communication and interpersonal skills.
• Strong network within the medical community and healthcare professionals.
• Proficiency in MS Excel, PowerPoint, and presentation creation.
• Ability to manage multiple stakeholders and service providers.
• Problem-solving mindset with a positive, helpful attitude.
• Experience in Administration functions is an advantage.
• Ability to work in a fast-paced, multi-location environment.

Experience:

Education:

Joining: