Manager Technology (Application Production Support)

Job Description:

Roles and Responsibilities:

• Lead a technical team of Tier 1 and 2 production support engineers.
• Provide technical leadership for 24 x 7 Production support and first level trouble shooting of incidents.
• Provide technical leadership for 24 x 7 first level outage response
• Provide technical leadership for 24 x 7 Application performance monitoring, dashboarding, troubleshooting and corrective actions
• Support incident management and problem management.

Shift timing (if any):

• Shift falls typically between 6 am to 10 pm India Standard time. In case of an outage situation or major release or iconic events there will be a possibility of a stretch shift.

Location: Bangalore/Hyderabad/Chennai

Primary / Mandatory skills:

• Overall experience: 10 plus years’ experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)
• Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)
• Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.
• Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)
• Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)
• Debugging java log, debugging microservices log.
• Excellent written and verbal English communication skills to work in a Global team.
• Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)

Secondary / Desired skills:

• Production support troubleshooting experience.
• Experience in Relational & NoSQL databases like Oracle & Cassandra. Excellent knowledge of SQL.
• Experience leading the team and mentoring & training others
• Experience with Site Reliability Engineering preferred.

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as AT&T offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.

Education Qualification: Bachelor’s/ Master’s degree in computer science or related field

Certifications (if any specific): Any Certification related to Primary / Mandatory Skills

• Kubernetes Certified Engineer or equivalent certification
• Azure / AWS certification

Experience:

• 9-12 years’ experience in Production Support / Operations environment
• 8+ years of strong Unix, Networking and troubleshooting knowledge
• 8+ years of experience in Customer Experience Analytics tool like Quantum Metric.
• Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
• Experience providing data/information to business leaders.
• Experience working in a large scale technically diverse organization.

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us? Apply now!

Weekly Hours:

Time Type:

Location:

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.