Manager

Walk-in | TCS Chennai Hiring for Team Manager - Tech Support

INTERVIEW DETAILS:

Interview date: 15th November,2025, Saturday

Interview time: 10 AM to 12 PM

Venue

:Tata Consultancy Services Ltd, Chennai, Module-4, 3rd Floor South Block, Chennai One It Sez Phase-2,

200 Feet Radial Rd, inner, ring road, MCN Nagar Extension, Pallavaram, Thoraipakkam, Tamil Nadu 600097

Training Lead

Experience: 8-12 years

Location: Chennai

Responsibilities

Case Management:

- Monitor daily case progress to ensure timely updates and address any issues.

- Ensure compliance with service level objectives across all active cases handled by the team.

- Serve as a point of escalation for complex or sensitive cases, providing guidance and support to team members to reach resolution.

- Facilitate cross-functional collaboration to resolve cases that require input or action from other teams.

Performance Management:

- Establish clear performance expectations and individual goals for team members that align with overall operational objectives.

- Provide regular and constructive feedback to team members on their performance, highlighting strengths and areas for development.

- Implement performance improvement plans for team members who are not meeting expectations, providing the necessary support and resources.

- Analyze key performance indicators beyond customer satisfaction and escalations to gain a holistic view of team performance.

Governance:

- Ensure adherence to all relevant policies, procedures, and regulatory requirements within the operations team.

- Participate in strategic planning initiatives to contribute operational insights and support the achievement of broader organizational goals.

- Foster a culture of continuous improvement within the team, encouraging feedback and the proactive identification of opportunities for process enhancement.

- Manage team resources effectively, including workload distribution and ensuring adequate staffing levels to meet operational demands.

Skills & competencies

- Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.

- Ability to identify, analyze, and effectively address operational issues.

- Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.

- Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.

- Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.

- Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.

- Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.

- Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.

Step 1: Visit https://ibegin.tcs.com/iBegin/·

Step2: Click to login·

Step 3: Click New user

(Register with us)·

Step 4: Select "BPO" in areas of interest and complete the registration.

(Fill the details)·

Step 5: Once completed, your TCS no. will be generated which start

s from EP2024XXXX.· Step 6: You will receive the EP number on your personal e-mail ID.*Interested Candidate may walk in at

the below venue. *It is mandatory to write EP Number & "Marcellinius"

as reference on CV. About TCS:A global IT and business solutions leader, TCS has an employee strength of 614K with offices in 55 countries, a footprint on 6 continents and a revenue of USD 27.9 billion (2022-23). TCS offers services across varied domains such as Aerospace | BFS | Insurance & Healthcare | Life Sciences | Manufacturing | Energy & Resource Utilities | Government | Hi Tech | Media & Information Services | Telecom | Travel & Transportation and Hospitality | Retail & CPG and Horizontals such as F&A,

SCM, CIM and HRO.TCS is one of the country's largest equal opportunity employers with more than one-lakh female associates and is a continuously ranked a leader in the 'India's Most Respected Companies' survey

Whatever your career goals, if you are passionate about technology, we at TCS are looking for you. Join us and future forward your career today. Experience energy. Come experience TCS.