Posted:1 day ago|
Platform:
Work from Office
Full Time
Develop and implement the service strategy roadmap, including dealer profitability, customer retention, operational excellence and channel strategy.
Design service process frameworks and KPIs for service workshops and network partners (Primary and Secondary)
Lead digital transformation projects (Salesforce, Power BI, Qlik) across the aftersales value chain CRM, service process automation, remote diagnostics, and connected vehicle data.
Collaborate with IT and product teams to define system requirements and workflows for digital service platforms (CRM, DMS, mobile apps, service dashboards, Power BI).
Create and deploy SOPs and governance mechanisms across the dealer service networks. (CRM, warranty, parts, Service TAT, CSI, channel expansion)
Work closely with dealer development and training teams to enhance network capability and technician productivity.
Bachelor of Engineering (Mechanical, Automotive, Production)
MBA - Added Advantage
Mahindra & Mahindra Limited.
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