Manager - Service & Key Accounts

Abbott

2 - 6 years

4 - 8 Lacs

Mumbai

Posted:8 hours ago| Platform:

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Skills Required

Administration Inventory analysis Helpdesk Compliance market data Corporate accounting CRM sales Forecasting ASP Salesforce CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities - Clinical Support Service Team

Effectively manages team members, including CSOs and Clinical Specialists, to ensure team objectives and Quarterly Revenue Sales Goals are being carried out
Displays extensive working knowledge of industry standards and practices, including different Service Products and Abbott CRM services offered
Creating Tech Talks and Organizing Workshop, which can help in Developing Selling Skills of Clinical Specialists.
Coordinating with Education Team to create, Technical Skill Matrix of Clinical Specialists, helping in organizing Regular Training schedules to fulfil Training needs of Clinical Specialist Team.
Establishing Close Coordination with Sales Team to Ensure Prompt and Efficient Services
Assists with or performs administrative tasks
Develops working knowledge of industry regulations, restrictions, and laws, and ensures CSOs (Team Heads) adheres to all regulations
Executing CSOs Agreements on yearly basis
Sets up and maintains Patient Help Desk, including Patient Help Desk team members and evaluating desk efficiency
Helping Patient Help Desk to address Patients Queries
Submitting Fortnightly, Revenue Reports, Compliance Report, Team Work Efficiency Report

Key Responsibilities - Distributor Manager

Assign sales territories and set and enforce sales goals with distributors
Develop an understanding of Distributors current and future market trends that may impact Abbott CRM sales
Collect and analyse market data to drive growth and develop markets
Ensure Revenue Targets of Distributors are achieved within the responsible territories
Establish and lead Monthly Review meetings with distributors in coordination with Regional Managers for ensuring No Overdue at month end.
Ensuring Monthly Stock Inventory Report Submission by Distributors
Submitting Fortnightly, Revenue Reports, Compliance Report and Detailed Distributors Inventory Analysis - Region Wise, Product Wise and Inventory Forecasting.
Establish and maintain effective working relationships with distributors and other Stakeholders of Abbott CRM team.
Ensuring Weekly Orders from Distributors.
Reducing Risk by ensuring Financial Coverage increase from Distributors in form of Bank Guarantee.

Key Responsibilities - Corporate Accounts and Govt. Tender Business

Develop trust relationships with Stakeholder of major Key Accounts.
Acquire a thorough understanding of key needs and requirements of All Major Corporate Accounts
Serve as the link of communication between key customers and internal teams.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust by Corporates
Prepare regular reports on montlhy basis on progress and forecasts to internal and external stakeholders using key account metrics.
Upating Commercial Team Weekly on prospective Govt. Tender.
Coordinating with Team for Documentation of all Govt. Tenders.
Proposing Competivtive Pricing with optimal ASP increase and Better Product Mix.

DIVISION: CRM Cardiac Rhythm Management

LOCATION: India > Mumbai : BKC Building

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