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Tata Capital
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Manager - Retail Operations - Housing

Manager - Retail Operations - Housing

Tata Capital

5 - 10 years

8 - 12 Lacs

Mysuru

Posted:3 weeks ago| Platform:

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Skills Required

retail operations financial services sales branch operations housing finance retail management due diligence management skills production process enhancement customer complaints retail assurance mortgage underwriting vendor customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 5 to 10 years of experience to lead our regional mortgage operations unit in Mysore, driving high-quality customer experience while ensuring efficiency, compliance, and consistency. The ideal candidate will have a strong background in banking or financial services. Roles and Responsibility
Investigate, collaborate on, and maintain operating policies and procedures for extending mortgage loans that conform to bank and industry standards.
Review, respond to, and develop resolutions for compliance-related findings for the regional unit, serving as the first line subject matter expert for daily loan scenario questions.
Interview, hire, train, coach, evaluate, and redirect team members for optimal performance.
Ensure quality and production goals are met, monitoring workflow levels and redeploying resources as needed.
Monitor and maintain established operations turn time and quality standards across processing, underwriting, and closing.
Foster collaborative relationships with regional sales and operations units to ensure optimal communication and focus between sales and operations.
Partner with sales production staff and other internal/external departments to establish loan performance expectations and monitor quality assurance and timeliness of processing / underwriting / closing workflow.
Stay informed about changes related to the mortgage industry and bank changes affecting the mortgage department, suggesting process changes to ensure compliance.
Collaborate with sales managers to ensure effective communication and alignment between sales and processing.
Maintain consistency with main operations center policies, procedures, and workflow, incorporating market-specific practices for competitive advantage.
Explore new technology options to enhance quality and efficiency, including due diligence of vendors and product onboarding.
Ensure zero critical and repeated audit observations and manage open customer complaints within defined timelines.
Analyze operational scorecards to identify root causes of exceptions and detect trends, identifying training opportunities, system or process enhancements, and performance development needs.

Job
Minimum 5 years of experience in banking or financial services.
Strong knowledge of housing finance, branch operations, and retail operations.
Excellent leadership and management skills.
Ability to work collaboratively with cross-functional teams.
Strong analytical and problem-solving skills.
Experience in managing and developing high-performing teams.
A graduate degree is required for this position.

Additional Info
The company offers a dynamic and supportive work environment, with opportunities for growth and development.

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Tata Capital

Financial Services

Mumbai Maharashtra

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Manager - Retail Operations - Housing