Role & responsibilities
Job Overview:
Key Responsibilities
Conducting market analysis
and identify new opportunities
for growth in project-based freight forwarding.Collecting data from potential /existing customers
and other sources on competitor moves, business lost to competitors and reasons. - Ensuring timely
and accurate sales forecast
and using the above market information for planning all India sales strategies - Preparation of customer visit plans for the sales /regional managers based on existing and
potential revenue growth opportunities
- Prepare and
present competitive pricing proposals
, ensuring they meet client expectations while maintaining profitability. - Develop and
execute sales strategies
for large-scale projects, ensuring that the business is positioned to win tenders and contracts.
- Ensuring
timely and accurate inquiry
and sales MIS from sales team and using the information for aggressively driving the sales targets. Develop relationships with regional /local offices
of global accounts and ensure complete customer satisfaction- Building
strong relationships with the high value key accounts
(existing /potential) to enhance the revenue potential
in coordination with domestic/regional sales managers/team. - Ensure
vendor registration with all the major exporters
and importers along with appropriate long term relationship development strategies. - Ensure
timely problem solving
, freight negotiations/ approvals, communications, budget approvals etc
. for agents/ sales team to enable faster finalization of sales deals and customer retention. - Establishing processes to collect
customer feedback periodically
and use the information for improving service levels and customer relationships. - Analyse
customer requirements
and propose customized solutions
for project-based freight forwarding.
- Daily
interactions with relevant internal departments
to ensure various matters with regards to freight negotiation, timely release of delivery order to customers, planning of containers, arranging freight invoices to customers, releasingof bill of lading in time
, delivery status of the cargo to customers. Discussions on critical issues with regards to approval for Extra OOG cargo with various departments / ports etc. - Using
expertise available with different officials
in the organization to provide prompt solutions to customer needs. - Effectively
coordinating with CS AND CHA operations departments
to ensure
pricing strategies align with operational capabilities.
- Coaching and
monitoring the sales
team colleagues/agents and regional salespeople and guiding them with appropriate technical information on ODC products and other customer specific information. - Grooming and orienting the
employees joining the team
and helping them to achieve their performance targets. - Identifying,
motivating and developing performers
in the sales team to build future leaders for Sales team.
- Ensuring timeliness and accuracy of various reports such as :
- Monthly booking reports
- Booking projections
- Sales visit updates
- Market intelligence/competition analysis reports
- Submitting accurate information to the management as required and help the management with own views, information and insights for accurate business decision making.
- Providing customer feedback to top management and help in taking decisions related to improvement.
Special physical, psychological and work life balance demands of the role if any
The profile would involve intense travel schedule/customer meetings/ workforce motivation and problem solving creating reasonable level psychological and physical strength.
Preferred candidate profile
Educational Qualifications/Exp.
Preferred Postgraduate in Sales and Marketing Management with an experience of 10 to 15 years
Technical/ Functional Knowledge and skills
- Sound understanding about the dynamics of import, export and shipping industries.
- Awareness of the micro and macro business environment and its impact on Business.
ODC/ Special Equipment knowledge is must.
Handling Flat Racks + OOG
- Experience in Project Sales and Pricing is required
for 10-15 yrs min.
Behavioural and Leadership competencies
1. Leadership Orientation
2. Sales Orientation
3. Negotiation Skills
4. Problem Solving Skills
5. Performance Focus