Job
Description
Role & responsibilities RESPONSIBILITIES & DELIVERABLES: Sales - Client advising, Itinerary planning, Resources identification, Pricing, Negotiations etc. TourResources Booking - Booking the finalized resources train / flight / transportation / accommodation / guides / activities etc. TourCoordination - Ensuring smooth coordination with the vendorsand travellers pre-departure, ontourand post-tour Exploring and building varioustourresources (Accommodations and various service providers / vendors) and newtouritineraries Maintaining connections with travellers using Emails / Social Media / WhatsApp / Calls / Webinars etc. New products & Existing Products - Create new products or improve existing ones, which helps the company effectively meet consumer's needs. Assess competitors product, identify key requirements for products or upgrades. Research the market to understand market dynamics, competitors & customer preferences. Ready reckoners Understanding the needs of target audience & curating accurate & relevant content for the ready reckoners. The product developer is responsible for ensuring that the ready reckoners are regularly updated to reflect the latest information. Product Developer should develop a distribution strategy to ensure that the resource reaches its intended users. Rate sheets Working on pricing structure for various services & packages offered to customers. Using it as a marketing tool by providing competitive prices or special offers to customers. SIC tours - The product developer is responsible for designing these tours, including selecting destinations, crafting itineraries, and choosing activities that cater to a diverse group of travellers. Must liaise with various suppliers such as transportation companies, tour guides, attractions, and accommodations to negotiate contracts and ensure seamless coordination for the SIC tours. Must balance the quality of services with the affordability of the tour packages. The product developer has to collaborate with the marketing team to develop promotional materials, target relevant market segments, and utilize various marketing channels to reach potential customers. Finally, the product developer should continually evaluate the performance of SIC tours, analyse market trends, and identify opportunities for innovation and differentiation to stay competitive in the dynamic tourism industry. Vendor Management - Working on building new vendors –Establish clear Service level agreements with vendors, outlining expected service levels, response times, and performance metrics. Contract Negotiations –Negotiate contracts and service level agreements with vendors to establish terms, conditions, and expectations. Clearly define deliverables, pricing, payment terms, and cancellation policies. Vendor performance reporting -Define key performance indicators (KPIs) for vendor performance. Implement reporting mechanisms to track and analyse vendor performance against established metrics. Vendor & Resources planning - Working on building new vendors, Contract Negotiations, Vendor performance reporting. Content Development – Creating a content bank of photos, videos & articles regarding all the tourism products that we operate. Preferred candidate profile Attributes: Male/ Female – Age 30 to 40 Confident and composed Willing to learn new things Organized with attention to details Good Communication Skills – Oral / Email writing / social media writing Good customer service skills MSofficeskills IMPORTANT: Minimum of 1 to 3 years’ experience intourism Sales & Operations. Full time job Job location: Mulund West Probation for 3 months Monday to Saturday 10 am to 7 pm. Sunday off. Monthly All Saturday’s Half Days – 10am to 3:30pm Salary - As per currently drawn and industry standards. Our preferred bracket is25k - 40k per month
