Manager – Order & Inventory Operations

Role Overview

Key Responsibilities

Order Management

• Handle order confirmation and verification through the system.
• Coordinate timely packing, labeling, and dispatch of all orders.
• Ensure quality checks before shipment.
  

Inventory & Store Management

• Maintain stock records and ensure inventory accuracy at all times.
• Monitor low-stock items and coordinate replenishment with vendors.
• Oversee store layout, stock arrangement, and hygiene standards.
  

Logistics & Courier Handling

• Partner with courier companies for smooth pickups and deliveries.
• Track shipments and resolve delivery issues or escalations.
• Maintain courier performance reports (TAT, delays, returns, etc.)
  

Shopify & System Administration

• Manage Shopify backend for order flow, product listings, pricing updates, and tracking numbers.
• Handle integrations, settings, and data synchronization.
• Generate MIS reports on orders, sales, dispatch, and inventory.
  

Team & Contribution

• Work as an individual contributor and lead a team as required.
• Train staff on packing, labeling, and system usage.
• Implement SOPs for smooth operations and process compliance.
  

Required Skills & Qualifications

• Graduation in any discipline; supply chain or operations background preferred.
• 2–5 years of experience in e-commerce, retail, supply chain, or inventory management.
• Hands-on expertise in Shopify (mandatory).
• Strong Excel skills and experience with inventory or warehouse tools.
• Excellent communication, vendor coordination, and problem-solving abilities.
• Ability to work under deadlines and multitask effectively.
  

Additional Attributes

• Detail-oriented with a process-driven mindset.
• Ability to handle physical inventory checks and store maintenance.
• Comfortable working independently and handling responsibility end-to-end.
• Experience with courier services, dispatch planning, and logistics documentation.