Manager Ops || Mumbai

5 - 10 years

6 - 15 Lacs

Mumbai Goregaon Mumbai (All Areas)

Posted:2 months ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are actively hiring for Operations Manager !!!! Location- Malad , Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) HSC/ Grad both can apply Roles and responsibilities- 1. Oversees daily operations : Manages the inbound customer service team, ensuring smooth operations and excellent customer experience. 2. Team management : Leads, motivates, and develops a team of customer service representatives. 3. Performance monitoring: Tracks key performance indicators (KPIs) such as first-call resolution, customer satisfaction, and average handling time. 4. Process improvement : Identifies areas for improvement and implements changes to enhance efficiency and customer experience. 5. Client relationship management .: Maintains strong relationships with clients, ensuring their needs are met and expectations exceeded. Interested candidates can connect with- Simran Rana- 9137514621

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