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Manager Ops || Mumbai

Manager Ops || Mumbai

Teleperformance (TP)

5 - 10 years

6 - 15 Lacs

Mumbai, Goregaon, Mumbai (All Areas)

Posted:1 month ago| Platform:

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Skills Required

Customer Service Inbound International BPO BPO Team Management Communication Skills Bpo Operations Managerial Skills Process Management Team Leadership Leadership Skills Operations Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are actively hiring for Operations Manager !!!! Location- Malad , Mumbai Shift - Rotational Shifts (including night shifts - 5 days working with 2 rotational weekoffs) HSC/ Grad both can apply Roles and responsibilities- 1. Oversees daily operations : Manages the inbound customer service team, ensuring smooth operations and excellent customer experience. 2. Team management : Leads, motivates, and develops a team of customer service representatives. 3. Performance monitoring: Tracks key performance indicators (KPIs) such as first-call resolution, customer satisfaction, and average handling time. 4. Process improvement : Identifies areas for improvement and implements changes to enhance efficiency and customer experience. 5. Client relationship management .: Maintains strong relationships with clients, ensuring their needs are met and expectations exceeded. Interested candidates can connect with- Simran Rana- 9137514621

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Teleperformance (TP)

www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

Key People

Daniel Julien

Chairman and Chief Executive Officer
Jean-Michel Caye

Chief Financial Officer
Duncan Wardle

Chief Innovation Officer
Corinne Tournier

Chief Human Resources Officer

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Manager Ops || Mumbai

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Skills Required

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