Customer Support Intern

Job Title:

About the Role

As a Customer Support Intern at Zolo, you will be the front line of our customer experience. You'll manage customer queries via voice calls and non-voice channels like emails and tickets, ensuring smooth and timely resolution of their issues. This role is ideal for fresh graduates or those with up to 12 months of experience looking to start or grow their career in customer support.

Key Responsibilities

• Handle inbound and outbound communication through calls, emails, and tickets.
• Understand customer concerns and provide clear, empathetic, and effective solutions.
• Maintain accurate records of customer interactions and update tickets appropriately.
• Work collaboratively with internal teams to escalate and resolve issues.
• Adapt to rotational shifts and manage multiple communication channels efficiently.
  

Skills & Traits

• Graduates from non-technical backgrounds such as BBA, BHM, BSc, Hospitality, Arts, or Commerce.
• Strong verbal and written communication skills.
• Quick problem-solving ability following company policies.
• Empathy and genuine care for customer satisfaction.
• Basic computer skills for ticketing and data recording.
• Ability to multitask, stay patient under pressure, and manage rotational shifts.
  

Why Join Zolo

• Opportunity to start your career with hands-on customer interaction experience.
• Learn problem-solving, communication, and multitasking skills valuable for any customer-facing role.
• Work in a supportive team environment with growth and learning opportunities.

How to apply?

Kindly share your CV at shruti.vb@zolostays.com