Customer Support Intern

Title: Customer Support Intern

Location: Coimbatore

Job Summary

B-Arm Medical Technologies Pvt Ltd is looking for bright, result-oriented candidates for the position of Customer Care Executive.

Responsibilities and Duties:

• Customer care executives ensure that the company delivers the highest quality of service to their customers or clients by using their skills, expertise, and experience.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Develops a strong relationship with their customers and generates trust with open and interactive communication.
• Identify and shortlist relevant influencers based on product category and target audience.
• Reach out to influencers, negotiate deliverables, timelines, and commercials (if applicable).
• Acquire and validate the information and providing it to the customers with full efficiency.
• Document or maintain records of each and every interaction with the customers/clients for future evaluation.
• Setting up customer accounts and providing relevant information to them.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.

Key Skills and Competencies:

• Candidate Should Speak Hindi
• Should be excellent with their communication skills
• Should also have strong presentation skills.
• Strong analytical skills and be able to manage time effectively.
• Should be able to multi-task.
• This job strong demands good interpersonal and problem-solving skills.
• Should be able to adapt to interacting with any client and should have good listening skills to validate the data and troubleshoot.

Education: Diploma / Bachelor’s / Master’s degree.

Experience: Freshers

Pay: INR 15K Per Month

Internship Period: 12 Months

Salary after 12 Months: 3.5 to 4.5 Lakhs CTC Per Annum (Based on the performance)

Job Types: Full-time, Contractual / Temporary

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person