Customer Support Intern

Roles & Responsibilities:

* Assist the customer support team in handling incoming queries through calls, emails, and WhatsApp.

* Provide accurate information to students and parents regarding counselling services, courses, and admission processes.

* Maintain and update student data and enquiry logs in the system.

* Support the senior team during counselling sessions and webinars.

* Follow up with leads and ensure timely communication.

* Learn and adhere to company policies, processes, and customer service standards.

* Participate in training sessions to enhance communication and counselling skills.

Educational Background:

* Pursuing or completed Bachelor’s degree in any field (preferably in Arts, Commerce, Psychology, Education, or Management).

* Candidates from BBA, BA, B.Com, or similar backgrounds are preferred.

* Must have basic computer knowledge (MS Office, Google Sheets, Email handling).

Experience Details:

* Fresher or minimum 6 months internship/experience in customer support, telecalling, or counselling domain.

* Strong communication skills in English and Hindi are mandatory.

* Should be confident, polite, and professional while interacting with clients.

Job Types: Full-time, Fresher, Internship

Work Location: In person