Customer Support Intern

Job Title: Customer Support Intern

Location:

Internship Duration:

Please note that this role is a paid internship for a duration of four months.

About the role:

Customer Support Intern

Key Responsibilities:

• Assist customers via phone, email, or chat by addressing their queries and concerns
• Provide accurate information about products/services
• Resolve customer issues in a timely and professional manner
• Maintain records of customer interactions and follow up when required
• Escalate complex issues to the appropriate team
• Support the team in day-to-day customer support operations
• Continuously learn and adapt to new processes and tools

Requirements:

• Graduate or diploma holder (any discipline)
• Good communication skills in English (knowledge of Tamil is an added advantage)
• Strong problem-solving and listening skills
• Adaptable to changing work requirements and customer needs
• Hardworking, disciplined, and willing to take initiative
• Basic computer knowledge (MS Office, email handling, etc.)
• Ability to work well in a team environment

What You will gain:

• Practical exposure to customer support operations
• Professional work experience in a corporate environment
• Skill development in communication and customer handling
• Mentorship and learning opportunities