Manager Operations NOC (India / Remote - Australian time zone)

Position Description – Manager, Operations NOC

Seat/ Role Details

Seat/ Role Title: Manager – Operations NOC

Division: Managed Services

Position Reporting To: Head of Managed Services (Melbourne, Australia)

Location: India (Remote, Monday–Friday, 42 hrs/week aligned to Australian time zone, with

occasional after-hours support)

Team Size: Approx 7 Direct reports

Work Type: Full-time

Who are we

At Byte, we are passionate not just about what technology can do, but what it can empower

people to achieve. We believe that to keep businesses moving forward, people need to be

firmly in the driving seat, supported by a technology partner that understands how to make

that happen.

What we are looking for

We are seeking a Manager – Operations NOC to lead our India-based Network Operations

Centre team. This role is critical in ensuring service stability and reliability for our

enterprise customers, building a culture of accountability, and establishing repeatable,

reliable service delivery aligned with Byte’s service catalogue.

The ideal candidate will be an experienced people manager within the MSP environment,

with a proven track record of leading technical teams delivering services to Australian

customers.

Scope of Operations

* Event Management: Oversee incident detection, response, and resolution workflows.

* Monitoring: Ensure proactive monitoring of infrastructure, network, and security

environments.

* Infrastructure Management: Maintain and optimize server, storage, and cloud systems.

* Network Management: Supervise network health, performance, and troubleshooting.

* Security Operations: Support security controls, alerts, and compliance monitoring.

Key Responsibilities

* Lead and coach a team of NOC engineers, fostering a culture of ownership and

accountability.

* Ensure consistent delivery of services in line with defined service catalogue and SLAs.

* Drive operational discipline and high follow-through on processes and procedures.

* Act as the escalation point for critical incidents and ensure timely resolution.

* Collaborate with the Head of Managed Services to align team goals with business

priorities.

* Monitor performance metrics and implement strategies to improve service stability and

customer satisfaction

Technical Capabilities – Skills/ Candidate Requirements

* Must be an experienced people manager, with a proven track record of leading technical

teams.

* Must have worked for a Managed Services Provider (MSP) delivering services to

Australian customers.

* Strong understanding of ITIL practices and service delivery frameworks.

* Demonstrated ability to drive high follow-through and enforce discipline in following

processes.

* Excellent communication and leadership skills.

* Experience in building scalable and repeatable operational processes.

* Ability to work effectively across time zones and cultures.

Highly Desirable

• Certifications in ITIL, Cloud, or related technical domains.

• Exposure to advanced monitoring, automation, or security tools.

Please send your latest updated resume, Current CTC, Expected CTC, and notice period to infoharrissces@gmail.com

Contact: 8825602863

CTC: 25 to 40 LPA based on experience and all other skills