HARRISS CONSULTANCY AND ENTERPRISE SOLUTIONS

Position Description – Manager, Operations NOC Seat/ Role Details Seat/ Role Title: Manager – Operations NOC Division: Managed Services Position Reporting To: Head of Managed Services (Melbourne, Australia) Location: India (Remote, Monday–Friday, 42 hrs/week aligned to Australian time zone, with occasional after-hours support) Team Size: Approx 7 Direct reports Work Type: Full-time Who are we At Byte, we are passionate not just about what technology can do, but what it can empower people to achieve. We believe that to keep businesses moving forward, people need to be firmly in the driving seat, supported by a technology partner that understands how to make that happen. What we are looking for We are seeking a Manager – Operations NOC to lead our India-based Network Operations Centre team. This role is critical in ensuring service stability and reliability for our enterprise customers, building a culture of accountability, and establishing repeatable, reliable service delivery aligned with Byte’s service catalogue. The ideal candidate will be an experienced people manager within the MSP environment, with a proven track record of leading technical teams delivering services to Australian customers. Scope of Operations * Event Management: Oversee incident detection, response, and resolution workflows. * Monitoring: Ensure proactive monitoring of infrastructure, network, and security environments. * Infrastructure Management: Maintain and optimize server, storage, and cloud systems. * Network Management: Supervise network health, performance, and troubleshooting. * Security Operations: Support security controls, alerts, and compliance monitoring. Key Responsibilities * Lead and coach a team of NOC engineers, fostering a culture of ownership and accountability. * Ensure consistent delivery of services in line with defined service catalogue and SLAs. * Drive operational discipline and high follow-through on processes and procedures. * Act as the escalation point for critical incidents and ensure timely resolution. * Collaborate with the Head of Managed Services to align team goals with business priorities. * Monitor performance metrics and implement strategies to improve service stability and customer satisfaction Technical Capabilities – Skills/ Candidate Requirements * Must be an experienced people manager, with a proven track record of leading technical teams. * Must have worked for a Managed Services Provider (MSP) delivering services to Australian customers. * Strong understanding of ITIL practices and service delivery frameworks. * Demonstrated ability to drive high follow-through and enforce discipline in following processes. * Excellent communication and leadership skills. * Experience in building scalable and repeatable operational processes. * Ability to work effectively across time zones and cultures. Highly Desirable • Certifications in ITIL, Cloud, or related technical domains. • Exposure to advanced monitoring, automation, or security tools.  Please send your latest updated resume, Current CTC, Expected CTC, and notice period to infoharrissces@gmail.com Contact: 8825602863 CTC: 25 to 40 LPA based on experience and all other skills