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Manager – Operations

Manager – Operations

KocharTech

0 years

3 - 6 Lacs

Gurgaon

Posted:5 days ago| Platform:

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Skills Required

service reporting planning technology analyze statistics metrics budgeting tracking training reports

Work Mode

On-site

Job Type

Part Time

Job Description

Job Role: The primary responsibility of this role is to develop objectives for the call center’s day-to-day activities, ensuring that the team is meeting performance targets and delivering high-quality service to customers. Job Description: Manage large team within the call center environment, which includes having direct reporting of Team Leaders. Develop objectives for the call center’s day-to-day activities Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.) Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.) Assume responsibility of budgeting and tracking expenses Hire, coach, and provide training to personnel to maintain high customer service standards Monitor and improve efficiencies, telephone handling, and other procedures Evaluate performance with key metrics Prepare reports for different departments or upper management Prepare and be part of monthly and quarterly business reviews

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