Manager - Operations

Join a team that values People First!

At First American (India), we seek bold thinkers, problem solvers, and team players ready to make an impact. Each role here fosters growth, innovation, and meaningful work. If you value curiosity, collaboration, and ownership, this is your chance to excel—and enjoy the journey. We embrace individuality and thrive on diversity, equity, and inclusion because it drives our success. Bring your unique self to work and help shape what’s next.

Manager - Operations

I)Business category/Planning

Create a staffing plan at a function level to meet the strategic business goal: through process improvements, skill set improvement, cross utilization and maximizing output

2. Build deep business understanding for the assigned vertical so as to

a) Identify new and value- added business opportunities within process and function

b) Work with leadership team to grow business opportunities materializing- by people, plan, process

c) Cascade and coach N-3 to execute

3. Engage with stakeholders on business sustenance/ operations

II)Business Operations Execution

1. Accountable for operational deliverables (SLA) at a function level

2. Plan and execute governance of SLA and analyze progress

3. Provide inputs on improvement to N-1 by:

a) Proactively engaging with stakeholders to get feedback and identify improvement opportunities for the function

b) Accountable to manage escalations- analyze data with reference to escalations and define corrective measures Process Improvements

Process Improvements

1. Plan and organize resources to deliver given objectives and enable change at function level

2. Review action plans given by N-3 and align resources to enable execution of action plan

Risk and compliance

1. Ensure ISO policies are being adhered to for the function

III) Talent Management

1. Define a plan to skill, reskill, upskill for current requirements build to an agile workforce in conjunction with LE

2. Define and cascade career development plan for the function

3. Retain high performing talent, create opportunities for Expert Career path roles

4. Accountable to define short term objectives and KPIs for all roles for function

5. Manage and review performance based on given metrics

IV) Financial

1. Reduce CPO by 3% from previous year’s CPO (Cost Per Order)

2. Manage costs based on staffing plan to ensure CPO target is met

3. Analyze wage cost vs performance, take corrective action in conjunction with N-1 (Source data from MIS)

US Mortgage, Title Search experience is required, Good to have Mortgage Solution, Default and Loan Servicing exposure

Location

Work Shift