Manager ( Operations )

Job Description

Bombay Mercantile Co-Operative Bank Ltd., a leading Multi-State Scheduled Bank, with 52 branches across 10 states, requires dynamic and experience personnel. Age: 45-50 Years Location: Mumbai Qualification and Experience: Education: Graduate or Postgraduate degree in Finance, Business Administration, Banking, or a related field. Professional certifications like CAIIB, CA, CS, or ICWA are often preferred. Experience: Minimum of 15-25 years of progressive experience in banking operations, with a significant portion at a senior management level (e.g., GM/DGM) in a commercial or cooperative bank. Experience in cooperative banking is often preferred. Key Responsibilities: Strategic Planning & Implementation: Develop, implement, and review operational policies, procedures, and best practices in alignment with the bank's strategic goals and regulatory requirements (e.g., RBI guidelines). Contribute to the development of annual business plans, setting operational targets for deposits, loans, and other key performance indicators. Identify opportunities for process improvement, cost savings, and enhanced efficiency across all operational areas. Lead and manage strategic projects related to operational transformation, system upgrades, and new technology adoption. Operational Management & Oversight: Oversee all day-to-day banking operations, including but not limited to: Customer service and relationship management. Cash handling, remittances, and payment processing (NEFT, RTGS, IMPS, etc.). Account opening, maintenance, and closure. Loan administration, processing, and recovery. Treasury operations (FX, MM, NDF, Securities settlements). Card operations. Clearing and settlement. Investigations and complaint handling. Static data management. Internet and mobile banking support. Ensure compliance with all internal policies, banking laws, regulations (e.g., PMLA, KYC/AML), and audit requirements. Monitor key operational metrics (KPIs) and prepare regular management information (MI) reports for senior management and the Board. Manage budgets, forecast operational expenditures, and allocate resources effectively. Oversee the physical infrastructure of branches and offices, including renovation, repair, and expansion plans. Risk Management & Compliance: Identify, assess, mitigate, and monitor all operational risks within the bank. Ensure strict adherence to all regulatory guidelines, including those related to liquidity risk, credit risk, and other relevant banking norms. Work closely with internal and external auditors, addressing audit findings and ensuring timely clearance of observations. Act as the "Designated Director" under relevant acts (e.g., PMLA Act), as required. Team Leadership & Development: Lead, mentor, and motivate a team of operations managers and staff. Develop staffing models to optimize workload distribution and ensure cost-effective service delivery. Conduct performance reviews, set goals, and provide ongoing feedback and coaching to employees. Identify training and development needs for the operations team and ensure appropriate programs are implemented. Foster a culture of service excellence, productivity, and continuous improvement within the operations department. Customer Service & Stakeholder Management: Develop and maintain high standards of customer service, ensuring customer satisfaction and efficient resolution of queries and complaints. Build strong relationships with key internal stakeholders (other departments, executive committee) and external stakeholders (correspondent banks, vendors, regulators). Represent the bank in meetings with regulatory bodies and other industry forums, as required. Job Type: Full-time Schedule: Day shift Ability to commute/relocate: Masjid, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Manager ( Operations ): 10 years (Preferred) Work Location: In person