Manager Operations

Job Description

Roles & Responsibilities: Handling tours (Corporate, Groups) from start to end. Should have excellent knowledge of MICE Hotels of all categories in different destinations, expertise in designing itinerary / costing / bookings of hotels. Maintaining good rapport / relations with corporate. Meeting the clients once the sale is closed and take over the project from the sales team. Support Sales team to prepare costing with drafting proposal with itinerary and presentation Research on new destinations and create new itineraries. Prompt and accurate reverts as per requirement. Adhere with time frame for activities need to be completed like Airlines Reservations / Hotel Rooms/ Visa process deadlines etc. Support Sales team for seamless Customer Service support. Tour Managers Briefing and handover with all services confirmations with do's Don'ts. Ensuring proper Report feedback is taken from the Tour Manager wrt the group handled. Coordination with Finance and Accounts for Project generation formalities. Generate pre and post Invoice generation of Invoices. Negotiate with Hotels / DMC. Minimize damages on Hotel / Services cancellation to earn extra amounts. Checking settling Supplier payments accurately with analysis on rendered services with actual travelers. Inter unit support (Business Divisions) to Up-selling of services and support to minimize damages if any to other units. Pre and Post tour profitability analysis. Show more Show less