Manager of Product and Client Analytics

Your Role and Impact

Skills

• Advanced analysis in Excel and Google Sheets.
• Strong knowledge of SaaS business models and metrics.
• 7+ years in analytics; 5+ years in customer success or operations (preferred).
• Proven track record of data-driven projects with measurable business impact.
• Excellent presentation, communication, and active listening skills.
• Strong interpersonal and influencing abilities; able to build trust and foster collaboration.
• Empathetic and adaptable, with the ability to prioritize and manage multiple projects.
  

Industry Knowledge

• Deep understanding of the healthcare landscape, market trends, and client challenges.
• Familiarity with the mental wellbeing market, including key needs and pain points.
  

Professional Experience

• Strong analytical skills: building, interpreting, and presenting customer data and ROI.
• 2+ years in customer success, consulting, or similar client-facing roles.
• Experience collaborating across cross-functional teams.
• Bachelor’s degree preferred.
• Proven ability to manage multiple priorities with attention to detail.
  

Your Contribution

Role Overview

Responsibilities

• Collaborate with Product and Engineering to define reporting requirements, trackable events, and manage the reporting roadmap.
• Partner with Product and Engagement teams to analyze trends, user interactions, and journey touchpoints.
• Standardize and enhance reporting capabilities, closing analytics gaps to improve efficiency and impact.
• Contribute thought leadership to align analytics with business goals and strategic priorities.
• Foster collaboration between Data Analytics and QA teams to ensure data accuracy and quick issue resolution.