Posted:1 month ago|
Platform:
Work from Office
Full Time
FCM is one of the world s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting.
Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies.
Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement.
Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution.
Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE.
Strong leadership, client servicing, and crisis management skills.
Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients.
Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism.
Bachelor s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus.
Competitive compensation aligned with seniority and market benchmarks.
Leadership exposure in a global organization with a robust MICE ecosystem.
Work-life balance with paid time off, industry travel perks, and employee-centric policies.
Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network.
Vibrant workplace culture with recognition programs, team events, and continuous learning.
FCM Travel
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