Manager MICE Visa

Job Description

FCM is one of the world s largest travel management companies and a trusted partner for national and multinational corporations. With a presence in 97 countries and 24/7 service support, FCM combines flexible technology with expert service to deliver personalized business travel experiences. Backed by the ASX-listed Flight Centre Travel Group, FCM brings together market-leading rates, exclusive travel solutions, and end-to-end travel consulting and events services through FCM Meetings & Events and FCM Consulting. FCM, a flagship division of the globally renowned Flight Centre Travel Group (FCTG), is one of the world s largest and most awarded travel management companies. With a presence in 97 countries , we deliver seamless and personalized travel solutions powered by flexible technology and expert human support. Winner of the World s Leading Travel Management Company award for 9 consecutive years (WTM). Named one of India s Top 100 Great Mid-size Workplaces 2024 . Role Overview We are seeking a dynamic, process-driven, and client-centric Manager MICE Visa Operations to lead our visa processing vertical within the MICE (Meetings, Incentives, Conferences, and Exhibitions) division. This is a strategic leadership role responsible for overseeing end-to-end visa operations, optimizing client experiences, driving compliance, and mentoring a high-performing team. The ideal candidate brings a blend of visa domain expertise, team leadership, stakeholder engagement, and process innovation in the corporate and group travel ecosystem. A Day in the Life Key Responsibilities Lead and manage the visa operations team catering to high-value MICE clientele across domestic and international destinations. Design and standardize SOPs for visa documentation, embassy coordination, and client advisory services , ensuring compliance and exceptional service quality. Build strong relationships with embassies, consulates, and visa facilitation centers to streamline processing timelines and handle escalations efficiently. Serve as the escalation point for complex client requirements, last-minute changes, or high-profile group movements. Collaborate closely with MICE Sales, Operations, Airline contracting, and Finance teams to ensure alignment on group movement timelines and document dependencies. Stay updated with global visa regulations, geopolitical changes, group movement protocols , and country-specific advisories. Implement automation tools or partner platforms for process efficiency, tracking, and reporting. Monitor SLA adherence, productivity KPIs, error rates, and feedback loops for continuous process improvement. Train and mentor junior staff, ensuring skill upgrades aligned with industry evolution. Represent FCM at embassy briefings, industry forums, and internal leadership discussions as the subject matter expert for Visa Ops in MICE. You re Perfect for This Role If You Have 8 - 10 years of progressive experience in visa operations, with at least 3 years in a team lead or managerial capacity , preferably within corporate or MICE travel. In-depth knowledge of global visa regulations , group documentation protocols, and embassy liaison best practices. Prior experience handling group and incentive travel , event-based movements, or large delegations. Familiarity with GDS platforms (Amadeus, Sabre, Galileo) and visa management tools. Strong leadership, client servicing, and crisis management skills. Excellent interpersonal and negotiation skills, with the ability to interact with embassies, CXOs, and high-net-worth clients. Ability to manage pressure, deadlines, and dynamic client expectations with composure and professionalism. Bachelor s degree in Hospitality, Travel Management, International Relations, or a related field; IATA certification is a plus. What s in It for You Competitive compensation aligned with seniority and market benchmarks. Leadership exposure in a global organization with a robust MICE ecosystem. Work-life balance with paid time off, industry travel perks, and employee-centric policies. health, accident, and life insurance Career development opportunities, cross-functional exposure, and internal mobility options across FCM and the broader FCTG network. Vibrant workplace culture with recognition programs, team events, and continuous learning. Why Join FCM Travel India At FCM, you re not just taking a job you re building a career. With a people-first culture, global exposure, and purpose-driven work, we create an environment where your growth is our priority . Diversity, innovation, and passion drive our journey and we re just getting started. Irreverence. Ownership. Egalitarianism FCM Meetings & Events Join FCM Travel India as Manager MICE Visa Operations in Noida! Lead end-to-end visa processes for high-profile corporate events and group travel. Drive operational excellence, ensure compliance, and collaborate with global teams. Ideal for leaders with strong visa expertise and MICE experience. Be part of a globally awarded travel management company with unmatched growth and perks! By clicking Accept All Cookies , you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.