6 - 11 years
15 - 25 Lacs
Posted:1 hour ago|
Platform:
Work from Office
Full Time
An excellent opportunity for an experienced Quality & Process Excellence professional to join as a Senior Manager Quality, Service Excellence & Innovation. The role focuses on driving high-impact Lean Six Sigma and transformation projects, strengthening process excellence (BPM), and building Quality DNA across distribution teams. Ideal for candidates with 8+ years of experience in Six Sigma, design thinking, process improvement, strong stakeholder management, and a proven track record in delivering strategic quality initiatives. Certified Black Belt is mandatory.
1. Driving large-scale Lean Six Sigma and transformational projects to improve efficiency, reduce costs, and enhance service excellence across distribution channels.
2. Mentoring Black Belt and Master Black Belt–level improvement projects, ensuring strong problem-solving rigor, stakeholder alignment, and measurable business outcomes.
3. Leading end-to-end process excellence initiatives, including process identification, documentation, gap analysis, and deployment of BPM standards.
4. Building Quality DNA by designing and delivering capability-building programs such as Yellow Belt, Black Belt, and advanced quality tools training.
5. Managing governance rhythms, dashboards, and progress reviews with senior leadership to ensure timely execution and visibility of all quality and innovation initiatives.
1. Certified Black Belt or Master Black Belt with strong Lean Six Sigma expertise and Minitab knowledge.
2. 8+ years of experience in quality, process excellence, or transformation roles, preferably in BFSI/insurance.
3. Experience delivering high-impact improvement and innovation projects.
4. Strong analytical, problem-solving, communication, and stakeholder management skills.
5. Knowledge of design thinking and process improvement methodologies beyond DMAIC.
1. Opportunity to lead high-impact quality and transformation initiatives that directly influence business performance.
2. Exposure to senior leadership and cross-functional teams, accelerating your strategic and leadership capabilities.
3. A platform to drive innovation, develop advanced quality skills, and grow within a mature quality & service excellence function.
Crescendo Global Leadership Hiring India
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